Meliá Hotels International today presented the new version of its platform for the B2B segment, Meliá PRO, which aims to improve the user experience and be the perfect ally for travel agents, companies and event organizers.
The Meliá PRO program, which increased its sales by 16% in 2023 and already has more than half a million registered companies and more than 60,000 travel agencies, now offers a greater degree of personalization and efficiency to all those professionals who choose the platform to manage trips and organize events.
A project full of improvements and advantages
In this new version, the Meliá PRO website offers various applications that will allow the user greater management and control of their professional and personal activity. Its new features include:
Complete redesign and differentiated segmentation by customer type.
Access and management of reservations in real time at any time of the day to immediately share them with the end customer.
Technological migration that reduces loading times and thus increases productivity.
9 main languages adapted to the specific needs of each region.
Transparent control of agent commissions, being able to monitor the status of each of them in real time.
Visibility throughout the reservation of the benefits and advantages offered by the MeliáRewards loyalty program, both for the agent and its end client.
As Gabriel Escarrer, President and CEO of Meliá Hotels International, has expressed: “in the era of digitalization, more than ever we want to be close to our allies, companies and travel agencies, who historically have always been our great guardian angels. . It is, therefore, an effort and investment that we keep aligned with our digital strategy, offering a new website designed by and for them.”