Arajet is transforming: it will reduce baggage prices, allow more weight, create new categories, and waive the check-in charge at the counter
The Dominican airline redesigns its options to Basic, Classic, Comfort and Extra to allow passengers to choose the type of baggage and fare that best suits their needs
Arajet, the Dominican flag carrier, announced innovations in its baggage policies and services by presenting its new portfolio of Basic, Classic, Comfort, and Extra packages.
The airline also announced that from now on it will waive check-in charges, lower prices for checked bags and additional luggage, and will also make these amounts fixed and allow more weight.
Víctor Pacheco, Founder and CEO of Arajet, explained that these changes are due to the desire for passengers to receive "the best value for their money." He stated, "We redesigned our packages to simplify the purchasing decision and enhance the end-to-end experience. We want each customer to feel that their fare was tailored to them, without complications."
He highlighted that among the new packages is the Basic, which is the lowest fare and offers the option to travel with a personal item of up to 6 kg. The Comfort package, designed for those traveling on vacation or leisure, includes a personal item of up to 6 kg, and hold baggage, which was previously 20 kg, will now be up to 23 kg.
The new Classic package, launched today and designed for business travelers, includes a personal item and one carry-on bag of up to 12 kg. The added value is the option to change flights by paying only the fare difference plus an additional cost, as well as the option to choose your seat. The Extra package, designed for family travelers, includes a personal item, one carry-on bag, and one hold bag, as well as unlimited flight changes by paying only the fare difference, seat selection, and priority access.
Other changes announced include that passengers will board in groups and will have the option of accessing more efficient customer service via WhatsApp to inquire about, modify, or cancel their flight.
The new packages are available on the airline's website, www.arajet.com, and can be used immediately.
With these innovations, Arajet reinforces its commitment to providing a safe, comfortable, and personalized experience, maintaining its focus on efficiency and punctuality in connecting the Americas from the Dominican Republic.
Source: Arajet.