LATAM receives APEX Five-Star Global Airline distinction for the fourth consecutive year
The award, based on passenger feedback, highlights the company's excellence in comfort, connectivity, and personalized service, both in flight and on the ground
For the fourth consecutive year, LATAM Airlines Group has been awarded the highest rating in the global airline category of the APEX rankings, earning the title of “Five-Star Global Airline.” This award is granted exclusively based on passenger reviews, collected through APEX’s partnership with TripIt® by Concur®, one of the world’s top-rated travel apps.
In the 2026 edition, passengers rated more than one million flights and 600 airlines, considering aspects such as seat comfort, cabin service, food options, in-flight entertainment, Wi-Fi connectivity, and access to VIP lounges.
“We work every day to improve our customers’ experience, and receiving this recognition for the fourth consecutive year fills us with pride. This award reinforces our commitment to continue innovating with dedication, offering excellence in our operations and personalized service to everyone who chooses to travel with LATAM,”
said Paulo Miranda, Vice President of Customers at LATAM Airlines Group.
Onboard experience: innovation and comfort
Among the services most valued by passengers are the new Business Suites, implemented in April 2025, which offer individual doors, full-flat seats, 18-inch HD screens and USB ports, in a design inspired by Brazilian and Andean landscapes.
Onboard connectivity was also key in the evaluation: more than 90% of LATAM's narrow-body fleet already has high-speed Wi-Fi, allowing passengers to stay connected throughout the flight.
Exclusive spaces and services
The company has the largest lounge in South America, in Santiago, Chile, and recently opened a new space at Jorge Chávez Airport in Lima, Peru, with Signature and Premium areas.
In addition, Black Signature and Black members have access to LATAM Signature Check-in, an exclusive process to expedite boarding in Santiago, Lima, and São Paulo. In Brazil, the airline maintains a partnership with Audi to offer priority remote boarding at Congonhas and Guarulhos airports.
Commitment to continuous improvement
LATAM maintains a system of actively listening to passenger preferences, adjusting its ground and onboard services to offer a more personalized experience that aligns with the expectations of modern travelers.
Thanks to this strategy, the company is consolidating its position as a regional leader in innovation, quality, and customer service.