Aeropuertos Argentina and SITA are driving the digital transformation of check-in at the country's main airports

Aeropuertos Argentina and SITA announced a strategic agreement to modernize check-in processes at the country's main airports, including Aeroparque Jorge Newbery, Ezeiza, Córdoba, Mendoza and Bariloche, which together represent approximately 70% of air traffic in Argentina.

The project includes the implementation of self-service kiosks, flexible counters, Self Bag Drop systems, and state-of-the-art security doors, under a "curb-to-gate" approach that seeks to make the passenger experience more agile and efficient.

Technology that transforms the experience.
The goal of this implementation is not just to install equipment, but to generate a cultural shift in technology adoption. Currently, many existing kiosks and Self Bag Drops have low usage rates. The project seeks to increase this adoption through incentives, staff training, and a layout design intended to optimize passenger flow and minimize queues.

“With this agreement, we seek to ensure that technology ceases to be merely a support tool and transforms into a true operational ally,” explained George Miley, SITA Vice President for the Americas.

“Our goal is to reduce queues, improve airport efficiency, and allow airlines to operate more flights simultaneously without needing to expand infrastructure. It’s a change that benefits everyone: passengers, airlines, and the airport as a whole. We’re incorporating a different and more innovative approach that not only aims to provide self-service but also to create mechanisms that encourage passengers and airlines to adopt these solutions.”

Passengers in the region understand that simplicity begins with shorter wait times and real-time updates. Two out of three say that reducing airport processing times is their top priority. This data comes from Travelers' Voice, SITA Passenger IT Insights 2025, SITA's global benchmark report for tracking evolving passenger expectations and what the industry needs to do to keep pace.

A strategic and long-term collaboration
The contract will have a long duration and covers a comprehensive approach to digital transformation that includes change management methodologies to encourage the effective adoption of technology by passengers and airlines.

“Having SITA as a partner allows us to offer our passengers a smoother, more modern, and user-centric experience,” said Daniel Ketchibachian, CEO of Aeropuertos Argentina. “The combination of technology, incentives, and passenger support will allow us to maintain the efficiency and quality of the travel experience that characterizes our airports,” he added.

Towards a More Efficient and Connected Airport:
In addition to improving the experience for frequent and first-time passengers—who represent a large percentage in Argentina—the adoption of these systems allows airlines to streamline their operations and reduce costs associated with managing queues and check-in counters. Implemented products include kiosks, Flex Boxes, counters, Self Bag Drop, and security gates, with the possibility of incorporating payment methods and new functionalities in future phases.

With this agreement, Aeropuertos Argentina and SITA seek not only to modernize existing infrastructure, but also to establish a model of innovation and efficiency that can be replicated in other domestic airports in the coming years, consolidating Argentina's position as a leader in modern, passenger-centric travel experiences in Latin America.

Source: SITA.