Hilton named #1 World's Best Workplaces again

Hilton, once again recognized as the top-ranked World's Best Workplaces published by Fortune and Great Place to Work®, today released the results of a new commissioned study that establishes a relationship between employee experience and consumers' purchasing decisions and service experiences.

According to a new survey conducted by Morning Consult for Hilton*:

Nearly 80% of U.S. consumers (78%) say companies that take good care of their employees offer better products and services, and nearly 90% (88%) believe that taking care of employees is especially important for brands in the travel and hospitality sector

Three out of four U.S. consumers (75%) say they are more likely to recommend doing business with a company that is known for treating its employees well.

Hilton's commitment to providing a strong workplace culture, which has kept it on the World's Best Workplaces list for a decade, focuses on fostering the professional development of its employees, who are essential to delivering the exceptional service that characterizes the brand. According to internal company data, the vast majority of Hilton employees worldwide (93%) consider the company a great place to work, thanks to its ongoing investment in the long-term professional growth and well-being of its staff:

Nine out of ten (91%) employees believe they can continue to learn and develop professionally.

Nearly 90% (87%) believe they can achieve their career goals at Hilton

Nearly two-thirds (63%) of recent appointments to leadership positions at hotels and at the corporate level were filled by internal candidates, while in the United States, new managers achieve their promotion to management positions at Hilton in an average of just four years.

One-third of employees in the United States (32%) have worked at Hilton for more than a decade.

85% of employees in the United States report feeling balanced and healthy in their work environment

“This milestone goes beyond rankings: it’s a reflection of who we are and what we’ve always believed: When we take care of our people, they take care of our guests,” said Chris Nassetta, President and CEO of Hilton. “Our 500,000 employees worldwide are united by a common purpose that our founder, Conrad Hilton, envisioned more than a century ago: to fill the world with the light and warmth of hospitality. That purpose, along with the passion and dedication of our team, is what has made Hilton the World’s Best Place to Work and the World’s Best Place to Stay.”

What Makes Hilton the World’s Best Place to Work

Hilton’s rapid global expansion continues to fuel job creation and career development opportunities around the world. In the past year, the company opened nearly three hotels per day, adding nearly 20,000 new employees to its global workforce, including managed and franchised hotels and corporate roles, as of September 2024

Whether employees are starting their career path or looking for the next step, Hilton prioritizes providing opportunities to transform a job into a lifelong career.

Since 2022, Hilton has created more than 2.5 million learning and professional growth opportunities for its employees and community members around the world through programs that offer diverse ways to acquire new skills, earn certifications, and learn new languages, including:      

LAUNCH: To develop a new generation of leaders from the start of their Hilton careers. LAUNCH is an entry-level rotation program that provides participants with a 24-month experience in various operational roles at hotels located in cities around the world, along with rotations in key areas of the business at Hilton's global headquarters in the United States.

Hilton University and LinkedIn Learning: Hilton offers free access to educational courses through its Hilton University and LinkedIn Learning platforms, which include nearly 30,000 courses and professional certifications developed with category-leading academic partners

Guild: Hilton was the first hospitality company to offer eligible employees in the United States access to free, barrier-free educational opportunities through the Guild platform. From their first day of employment, employees can access Guild's educational programs, ranging from English language learning to certifications, bootcamps, and various academic degrees

Global Language Learning Program: Hilton offers eligible employees worldwide access to a free language learning program, providing a flexible, inclusive, and accessible methodology for learning a new language through self-directed study platforms, small group classes, and private one-on-one tutoring sessions.

BetterUp Coaching: Hilton launched Manage™ in collaboration with BetterUp, a nine-month professional coaching program for leaders taking on first-time HR leadership roles, designed to strengthen managerial skills and foster high-performing teams.

Employee Mentoring: Through MentorcliQ, a leading global provider of mentoring technology, employees are matched with a mentor based on their development goals, experience, and interests, while fostering meaningful connections between mentors and mentees

People Leader Essentials and General Manager Academy: To support current, new, and future leaders, Hilton launched People Leader Essentials, a self-directed curriculum available to all employees, offering content on key leadership topics. In addition, Hilton strives to develop innovative executive training programs designed for its top talent, including the General Manager (GM) Academy, which fosters the development of current and aspiring hotel general managers.

Alongside learning and professional development opportunities, Hilton offers its employees comprehensive benefits that enable them to thrive. More than 90% (93%) of employees say the company offers unique and special benefits, including Go Hilton, the employee travel program that provides discounted room rates and travel perks. Other distinctive Hilton benefits include the Thrive Sabbatical and Thrive Reset programs, which offer employees paid leave and financial support to pursue personal passions, recharge, or contribute to their community

“We have always believed that investing in our people is investing in our business. Receiving the distinction of being named the World’s Best Workplace again confirms that a culture based on growth and opportunity not only fosters excellent career paths but also creates exceptional experiences for our guests,” said Laura Fuentes, Hilton’s executive director of human resources and supply chain management leader. “By building a culture where employees feel recognized, welcome, and part of something bigger than themselves, we empower them to deliver exceptional service and continue driving our company’s growth.”

Hilton's recognition as the World's Best Workplace is the result of positive feedback from its own employees, who make up a workforce of 500,000 people in 141 countries and territories. In 2025, Hilton was recognized as a Best Place to Work in 67 countries, ranking first in 18 of them, including the United States.

Source: Hilton.