Turkish Airlines partners with Samsung to launch smart-tag baggage service

Turkish Airlines, the airline that flies to more countries than any other, has partnered with Samsung, marking another milestone in its digital transformation efforts to enhance the travel experience for its passengers. Starting December 1, passengers will be able to seamlessly track their baggage using the SmartTag Baggage service, powered by SmartThings Find, which enables faster and more efficient tracking of lost or delayed luggage equipped with a Galaxy SmartTag.

Through this collaboration, Turkish Airlines becomes the first airline to implement SmartThings baggage tracking technology globally, demonstrating the national carrier's commitment to digital transformation and a passenger-centric approach to enhancing the travel experience. With Samsung's technology, passengers will also be able to upload a photo of their luggage to the SmartThings Find app, facilitating easier identification. The airline aims to expand the use of SmartThings Find beyond baggage services, integrating location-based capabilities into future passenger-focused digital solutions.

Commenting on the partnership, Turkish Airlines' Chief Information Officer, Kerem Kızıltunç, stated:

“Turkish Airlines continues to lead the industry on its path to digitalization. We are pleased to partner with Samsung to leverage its cutting-edge technology for the benefit of our passengers. We will continue to strengthen our industry leadership with technology collaborations that prioritize guest satisfaction and set new standards for aviation.” 

Jaeyeon Jung, Executive Vice President and Head of SmartThings at Samsung Electronics, added:

“Samsung is expanding the SmartThings Find experience through partnerships across various industries to help users stay connected and at ease wherever they are. We are delighted to be working with Turkish Airlines to deliver a more comfortable and seamless travel experience.” 

This strategic collaboration represents another significant step in Turkish Airlines’ unwavering commitment to innovation and excellence. As Turkey’s flag carrier, the company remains dedicated to developing technologies and partnerships that enrich every stage of its passengers’ journey.

Fuente: Turkish Airlines