Avianca updated the software for affected aircraft, increased customer service capacity, and opened sales for flights operated from December 5th
Thanks to the work of Avianca's specialized technicians, in three days the airline has already managed to update the software of nearly 90% of the affected fleet, making progress in complying with Airbus's order
He also confirmed that the upgrade of the latest aircraft has already begun thanks to the accelerated import of software from France by the manufacturer Airbus.
The airline continues to work closely with authorities and the manufacturer to fully restore operations as soon as possible. To date, 233 flights and 35,708 passengers have been affected—29,881 of whom were in Colombia.
All affected customers were protected with alternatives such as: rebooking on Avianca flights, rebooking on flights of other airlines with which the company has a commercial relationship, and refunding unused flights.
The airline has made available to its affected customers a comprehensive support plan that includes:
The increase in airport staff provides assistance and creates special spaces for senior citizens, people with children, and people with disabilities. In the case of Bogotá's airport, the reinforcement was more than 50 people.
The increased capacity of the Contact Center and refunds teams has allowed us to respond to more contacts and process refunds in record time.
The implementation of new communication channels, such as WhatsApp, to inform customers about irregularities and alternatives.
Thanks to the good pace at which the work required by Airbus has progressed, the airline reopened sales for flights operated from December 5th.
Avianca thanks affected customers for their patience and understanding during this force majeure situation. The efforts of the entire team, especially the more than 2,500 technicians, remain focused on restoring full operations as soon as possible.
Source: Avianca.