LATAM was recognized as South America's leading airline for the sixth consecutive year
A global evaluation based on millions of user reviews assessed the quality of service, customer service, and improvements implemented in the travel experience
LATAM Airlines Group received another accolade at the 26th annual World Airline Awards, organized by Skytrax, following the participation of more than 22 million travelers from 100 countries. The company was recognized as the best airline in South America for the sixth consecutive year and, additionally, won the award for best staff service in the region for the fourth year running.
The award, considered one of the most prestigious assessments in the aviation industry, stems from the world's largest passenger satisfaction survey. The study analyzes various aspects of the experience, from service and comfort to onboard and ground services.
Among the features highlighted were the new Premium Business cabins, equipped with suites featuring sliding doors—unique in the region—, fully flat seats, and 18-inch HD screens. The modernization of the Premium Economy cabin was also considered, incorporating more space, a locked middle seat, and access to priority lanes at airports.
Connectivity was another key factor, with Wi-Fi available on board nearly 90% of the single-aisle fleet in Chile and 100% of these aircraft in Brazil. The culinary offerings, developed in collaboration with chefs from Brazil and Peru under the “Flavors that Transport” program, were also among the highlights for passengers.
Also valued was the pre-boarding experience offered by the Signature Lounge in Santiago —the largest in South America— and the LATAM Signature Check-In service, also available in São Paulo.
Paulo Miranda, the company's Vice President of Customers, stated that the recognition reflects the evolution of the service and the team's commitment to the passenger experience. Edward Plaisted, Executive Director of Skytrax, noted that the awards demonstrate the airline's established reputation for quality service and customer relations.
These distinctions add to the APEX Best Awards 2025, in which the company also obtained regional recognition, consolidating its position within South American air transport.