LATAM received the global five-star rating awarded by APEX
The award is based exclusively on direct user evaluation and considers comfort, attention, connectivity and services throughout the journey
LATAM Airlines Group has once again been recognized in the Airline Passenger Experience Association (APEX) ranking, achieving the "Five-Star Global Airline" designation for the fourth consecutive time. This recognition stems from passenger reviews submitted through the TripIt® travel organization app by Concur®, which compiles verified user opinions from around the world.
For the 2026 edition of the ranking, more than one million flights from nearly 600 airlines were analyzed. Passengers evaluated aspects such as seat comfort, cabin service quality, in-flight entertainment, food options, availability of airport lounges, and Wi-Fi connectivity, among other factors related to the travel experience.
According to the company, one of the most valued aspects was the onboard experience. Among the new features are the Business Suites implemented during the year, which include individual doors for greater privacy, fully reclining seats, 18-inch HD screens, and USB ports, with a design inspired by Brazilian and Andean landscapes.
Connectivity also played a key role in the evaluation, with Wi-Fi available on over 90% of the single-aisle fleet. This is complemented by ground services, including the largest VIP lounge in South America, located in Santiago, Chile, and a new lounge recently opened at Jorge Chávez International Airport in Lima, featuring Signature and Premium sections.
For Black Signature and Black members, the airline also offers the LATAM Signature Check-in service, available at the Santiago, Lima, and São Paulo airports, with exclusive areas designed to expedite the start of the trip. In São Paulo, at the Congonhas and Guarulhos airports, the company also maintains a strategic alliance with Audi for remote boarding.
The company indicated that the recognition is the result of a continuous process of analyzing preferences and segmenting services, with the aim of improving the passenger experience both on the ground and during the flight through personalized attention and continuous monitoring of user opinions.