LATAM Airlines is the only airline in Latin America to achieve a 4-star Skytrax rating

LATAM Airlines Group recently received a four-star rating from Skytrax, improving its rating from three stars. With this result, the company becomes the only airline in Latin America to achieve this level in an international ranking that compares airlines from different regions based on global quality standards.

Skytrax is an independent organization specializing in evaluating passenger experience in the airline industry. Its rating system, which ranges from one to five stars, is based on on-site audits conducted by experts who analyze airline performance under real operating conditions. Achieving four stars signifies consistently meeting high standards of quality both on the ground and in flight.

The audits consider multiple stages of the journey, including airport processes—such as check-in, boarding, and ground handling—the lounge experience, in-flight service, cabin comfort, and staff interaction with passengers. The assessments follow a standardized methodology that allows for objective comparison of airlines worldwide.

“LATAM has achieved 4 stars in the Skytrax World Airline Star Rating, becoming the first airline in Latin America to reach this global standard. Our vision is clear: to elevate every journey and compete at the highest global level. This recognition, based on an independent audit, validates a consistent experience. Thanks to our customers and teams for making it possible,” said Paulo Miranda, Vice President of Customers at LATAM Airlines Group.

Among the aspects highlighted by Skytrax is the sustained improvement in the travel experience at all stages, from digital interaction and airport processes to onboard service. At the airport level, the assessment recognized improvements in check-in processes, passenger service, and the lounge experience, as well as greater consistency in service standards across different destinations.

During the flight, the organization recognized improvements in connectivity, comfort, and cabin design on both regional and long-haul routes. Highlights included the new Business Suites, inspired by South American landscapes and equipped with fully reclining seats, 18-inch HD screens, USB charging ports, and individual doors that enhance privacy and comfort.

The onboard connectivity, which allows passengers to browse the internet from their personal devices during the flight, was also valued. The LATAM Play entertainment system, available on all flights, was also considered in the evaluation, offering access to a catalog of movies, series, music, and other content.

Investments to improve the experience

Achieving this certification reflects an investment strategy focused on strengthening the customer experience. In recent years, the group has announced several structural projects aimed at modernizing its product and raising service standards.

Among the main initiatives are the Premium Business cabin retrofit program, which involves an investment of around $360 million, the implementation of Wi-Fi in the long-haul fleet —with an approximate investment of $60 million— and the development of the new Comfort cabin, which involves around $100 million.

These initiatives consolidate a proposal focused on improving comfort, connectivity and personalization of the travel experience, reinforcing LATAM Airlines Group's strategy to compete at the highest international level and offer consistent service at all stages of the journey.