Tourism companies are turning to outsourcing to stabilize their teams

Tourism companies are increasingly turning to specialized outsourcing models to improve staff stability and strengthen their customer service operations. According to data from the 24/7 Travel Partner Desk (247 TPD), outsourcing traveler services to teams specifically trained for the sector can reduce agent turnover by up to 95.3% compared to the industry average.

The conclusion is based on the experience of more than 20 companies in the sector that work with the firm. According to the company, specialized co-sourcing services not only help improve talent retention, but also allow companies to anticipate the specific needs of the tourism sector, such as seasonal fluctuations, variable revenues, changes in traveler preferences, market trends, and various operational challenges.

“We were born in the tourism sector and our approach goes far beyond providing agents: we build teams that are fully integrated into our clients' operations, understanding the particularities of the sector and adapting to their needs,” says Gerardo Ariño, CEO and founder of 247 TPD.

The executive explains that the company's philosophy is based on working side-by-side with each client as an extension of their team, offering specialized training, industry experience, and work methodologies that enhance each agent's strengths. In this way, traveler service remains aligned with the brand identity and quality standards of each company.

The company, headquartered in Cali, Colombia, operates a model designed to offer flexible solutions and reduce operational costs without compromising service quality. 247 TPD's approach rests on three main pillars: talent specifically trained in tourism, multilingual and personalized service optimized by the Gallup methodology, and strategic integration into the operations of the companies it works with.

Thanks to this combination, tourism companies can maintain more stable teams, retain essential knowledge, and ensure more efficient operations, which contributes to improving the end customer experience.

Professional training, essential for more stable teams.

Employee turnover remains one of the biggest challenges for companies in the tourism sector. According to data from HR Cloud, replacing an employee can cost between 50% and 200% of their annual salary, in addition to the loss of accumulated knowledge, team demotivation, and a negative impact on customer experience.

In other sectors, such as finance, where joint outsourcing has been implemented for longer, 84% of companies plan to reassess their operating model to adopt this type of solution, with the aim of improving their efficiency and strategic control.

In this context, continuous professional development has become an essential tool for tourism companies seeking to maintain stable and motivated teams. Through specialized training programs, individual support, and performance improvement plans, 247 TPD aims to strengthen the skills of each employee and promote cohesion within work teams.

According to the company, this approach allows them to offer a consistent and efficient service, aligned with the strategic objectives and brand identity of each company, reinforcing the quality of the customer experience and contributing to more resilient operations.

Fonte: 24/7 Travel Partner Desk