Aerolíneas Argentinas Improves the passenger satisfaction index

Aerolineas Argentinas announced its customer satisfaction rates for the month of May with excellent results: an average of 8.25 points of global satisfaction.
Among the main indicators of satisfaction, which are measured on a scale of 1 to 10, are the attention at check-in with a score of 8.88 points, the purchase process through the web or call-center with 8.85 and the luggage reception with an 8.38.
To measure the results, an indicator known worldwide as NPS (Net Promoter Score) is used, which considers variables such as the attention received at the airport and on board, the service and punctuality. The result is obtained through the surveys that passengers perform post-flight and generate a "recommendation index".
"We are far exceeding the satisfaction goals that we set ourselves at the beginning of the year. These results motivate us to continue working the way we have been doing, "said Mario Dell'Acqua, president of the Aerolíneas Group.
During the first 5 months of 2018, Aerolineas Argentinas achieved an average punctuality of 88.5% in all its flights and a compliance factor, that is, the number of flights made over the programmed ones, of 98.9%.
It should be noted that during this year, Aerolineas Argentinas was distinguished by Trip-Advisor's travel community as the best airline in Latin America, was chosen as the best company in Argentina to work according to the "Randstad Employer Brand Research" survey and was highlighted by the global reference in aerial statistics "Flightstats" as one of the 3 most punctual companies in the world.