Copa Airlines recognized by Skytrax as the best airline in Central America and the Caribbean

Copa Airlines, a subsidiary of Copa Holdings, S.A., and a member of the global Star Alliance airline network, has been recognized by the international company Skytrax as the "Best Airline of Central America and the Caribbean" and "Best Airline Personnel in Central America. and the Caribbean. " These acknowledgments represent the loyalty and preference of the passengers who enjoy the services of the Airline and who rated it positively in the customer service survey, organized annually by the auditing company to define the ranking of the World Airline Awards, which measure aspects keys to customer satisfaction.

"Receiving these Skytrax awards, considered the Oscars in the aviation industry, are the result of the daily work of all Copa Airlines employees. Their commitment and dedication make it possible for our passengers to enjoy a World Class service "said Pedro Heilbron, Copa Airlines CEO, for whom these awards" confirm once again that the service and punctuality of our flights are key differentiating factors to allow us to consolidate ourselves as the leading airline in the region. "

For his part, Edward Plaisted, CEO of Skytrax, stressed that "Copa Airlines has a high level of loyalty and recognition by the respondents, and this clearly is an important testimony of the quality of the experience in products and services that makes the airline is rewarded once again for its excellence. "

Skytrax is an audit company based in the United Kingdom, dedicated to the analysis and comparison of the quality of the different airlines and airports in 14 regions of the world. To establish the result of the World Airline Awards ranking, the result of the largest customer service survey of different airlines was taken into account, which evaluates the complete travel experience and measures key aspects of passenger satisfaction.

Copa Airlines is also proud to be part of Star Alliance recognized, for the third year in a row, by Skytrax as the "Best Air Alliance in the World". Being a member of this alliance offers passengers of the airline the possibility of traveling to 1,330 airports in 192 countries in the world and enjoy more than 18,500 daily flights thanks to the extensive network offered by the 28 airlines that are part of it.

The World Airline Awards are managed by the international air transport qualification organization, Skytrax Research of London, United Kingdom. The last survey was conducted between August 2017 and May 2018, receiving 24.45 million eligible entries with participants from 100 nationalities. The survey covered more than 335 airlines, from the largest international airlines to smaller national companies, measuring the quality standards in key indicators of performance in the service factors and frontline at the airport and in the environments of board.

Copa Airlines currently operates an average of 350 daily flights through the Hub of the Americas, located at the Tocumen International Airport in Panama City, currently connecting 80 cities in 32 countries of the continent. At the beginning of 2018, the airline was also recognized for the fifth consecutive year by FlightStats as "The most punctual airline in Latin America", and by the Official Airline Guide of London as "The fourth most punctual airline in the world" and "The most punctual airline of Latinamerica".