Hyatt Regency Andares Guadalajara, the hotel located in the heart of the Andares shopping center with 257 rooms, obtains the M Distinctive, a certificate granted by the Secretary of Tourism to Tourist Companies, which was delivered on Monday, August 20, at the hotel's facilities. the Secretary, Mr. Jesús Enrique Ramos Flores.
The Distinctive M (Modernize) was created by the Ministry of Tourism to provide training and consulting services necessary to promote the efficiency and modernization of tourism businesses, by using efficient systems and implementing good practices and thus, obtain the highest level of satisfaction of the client, improve the profitability as well as increase the development of the collaborators.
"This is an example for the hotel industry in our State," said Secretary Jesús Enrique Ramos Flores. "It gives me great pleasure that most of them are ladies who worry about getting better every day. "You can make large investments, great efforts in the promotion, but if the human element fails in the establishments, we throw the money away. The warmth of our people is evident, of which this army is part that has made possible that year after year Jalisco, particularly Guadalajara and the Metropolitan Area, has increased the levels of affluence. The city of Gudalajara is a leader in terms of business tourism, what the executives of different companies in the country are looking for is to arrive at a friendly space with warmth and service, "said Ramos Flores.
"In good time, I congratulate you all, because with your effort, dedication and commitment, you have made it possible for this first generation to graduate. I congratulate the management of this hotel that since its doors opened has not looked for anything other than excellence, and it has reached it !, and the proof is that they have exceeded the expectations of occupation that had been projected since it was conceived as a project, congratulations to César and to all of you, "concluded the Secretary of Tourism.
It was precisely the vision of our General Manager, César Moreno, who already had prior knowledge of the program, which led the hotel to seek certification. The process for Hyatt Regency Andares Guadalajara began in November 2017, when a review was made at a glance of the existing processes in consumer centers, the times in check-in service, the services provided by the hotel and also had interviews by the consultant with each of the divisional directors of the company. This gave a very favorable initial summary in the words of the lawyer Noemi Martinez, Moderniza Consultant who took us by hand during the process, said Ana Aréchiga, Director of Human Resources at the hotel.
"As a wise man would say, without education there is no future. It is the pleasure of being able to support the people who influence society and their environment in a vital and unique way. Here we are the directors gathered and we are grateful to be able to participate in this certification of positions. It's a little more satisfying to be grateful for the help you gave them to become the best version of themselves, as we say at Hyatt, with more education, security and values that will pay in all areas of life and society " , were words of the General Manager César Moreno.
"It took seven long months full of dedication, passion, hours of hard work, evoking every minute our passion for service and it has been very gratifying to see the growth of each one of you. I want to thank all the directors and managers involved in this great project, especially Ana Aréchiga, Ambar Torres and Claudia Moreno for promoting this excellent program that provides great opportunities for development and career. Great things happen when people meet, here we are to evidence the certification of positions, here the first generation of graduates, "César Moreno concluded during the certificate delivery ceremony.
The Moderniza certification consists of four elements: Human quality, customer satisfaction, routine management and improvement management. In the words of the consultant and in her experience where she has made the initial diagnosis, Hyatt Regency Andares Guadalajara is the hotel or company in general in tourism that had the highest initial evaluation result.