Aerolineas Argentinas closes the year with record of passengers and punctuality

Aerolineas Argentinas reached 2018 historical records in terms of number of passengers and punctuality. The company transported 9.8 million people within the country, surpassing the previous mark of 9.5 million reached in 2017. With 87% annual average, the airline also exceeded its own punctuality records.

In the year just ended, Aerolineas Argentinas transported 13 million passengers across its network, a figure similar to that reached in 2017. But that record includes a new record in cabotage passengers, which were 9.8 million. The performance on flights to and from Latin America was also highlighted with 2.4 million passengers transported. The rest of the tickets sold went to Rome, Madrid, Miami and New York.

The year had begun with a monthly record. In January, the company transported 1,241,000 people, surpassing by 6% the previous monthly mark, that of January 2017. 2018 was also the year of the new flyers: of the passengers that transported the company, 215,000 went up by First time to an airplane. Similarly, thanks to discounts of up to 30% for retirees were more than 200,000 grandparents who traveled the country with Aerolineas Argentinas.

Punctuality was the other great milestone of 2018 for Airlines: it reached 87% average in the year. That figure is a historical record for the company. In this respect, throughout the year, Aerolineas Argentinas headed the rankings of Flightstats (one of the most recognized aerial statistics organizations in the world) as the most punctual airline in the region and one of the first three worldwide. . Even in August the company beat its historical record with 91% average punctuality.

Punctuality is a key value for the company, because it reaffirms the quality of the service offered. Along with the important offer in routes and frequencies, the most extensive in the country, makes the high quality of the product offered by Aerolineas Argentinas. These values, added to the operational security, allowed the company to obtain in 2018 the award in 3 categories of the "Travelers' Choice Awards" from the TripAdvisor website, specializing in travel information with global reach: Best Airline in America Latina, Best Business Class in Latin America and Best Economic Class in Latin America.

In 2018, Aerolíneas also received the distinction of APEX, another important award based on the qualification of the users. It obtained 4 stars in the "Global Airlines" category, thus being one of the 23 airlines that obtained this rating, out of a total of 500 companies analyzed. In that same sense, in August the company obtained a 47% in the own measurements of the satisfaction index (denominated NPS) being 50% the maximum number. That was also a historical record.

In a year of records and thanks to the elimination of the minimum fare band, campaigns were carried out with tickets at promotional prices from 499 pesos. On August 1, on that line, 120,000 reservations were registered in 24 hours, also an unprecedented event in the history of the company.

At the time of the investments made in 2018, the 30 million dollars destined to modernize computer systems stand out, advancing in the digitalization of the company, which represents improvements in operational safety, efficiency and service to passengers.

The investment plan also included the opening of a new contact center for customer service, with state-of-the-art technology and the focus on digitization and quality of service for the sale of tickets, bookings and services. client information.

During 2018, Aerolineas Argentinas also completed the first stage of renewal of its fleet with the entry of 4 Boeing 737-MAX out of a total of 5 (the first entered in December 2017). It is one of the most efficient and modern short / medium range aircraft in the world, making the company the first operator of this type of aircraft in Latin America. On the other hand, the company received 20 offers in October to renew the Austral Embraer fleet. They were already rated by the pilots of the company, and are being analyzed by the mechanics and the financial area.