Buenos Aires airport will include SITA technology

When the new departures terminal enters operations at the main airport that serves Buenos Aires in October, passengers can check-in and dispatch their luggage in record time, without having to make lines to see an agent.

This will be possible thanks to the technology of SITA, a global IT provider for the airline industry, which will guarantee the passenger a simpler step through the Ezeiza International Airport, which is managed and operated by AA2000, which manages a total of 35 airport terminals in Argentina.

SITA's self-service kiosks and bag-drop baggage solution will allow the airport to manage more passengers efficiently, fulfilling its objective of increasing capacity by more than 50% by 2021. These new services are part of the masterplan to Transform Argentina's main airport, which also includes a new arrivals terminal and a new control tower.

Daniel Ketchibachian, CEO of Ezezia International Airport, said: “Our goal is to make Ezeiza International Airport the best airport in South America, using the most innovative technology in the world. We are installing self-service kiosks, which can be used by several airlines, and self-service luggage dispatch units. This will transform the passenger experience at our airport by significantly reducing waiting times. ”

In a first stage, SITA will install 34 self-service kiosks for check-in and 20 Scan & Fly kiosks for automatic luggage dispatch. This will give passengers the ability to manage the process for themselves and enjoy a fast and efficient service.

Elbson Quadros, vice president of SITA for Latin America, added: “With the use of self-service check-in kiosks, airports can reduce passenger processing times by 25%. We have also seen passengers dispatching their luggage in just 20 seconds, using the Scan & Fly kiosks. Travelers using the new terminal will notice a significant difference as they go to boarding. "

SITA's self-service technology will also help AA2000 maximize capacity in the new terminal, by allowing more passengers to register in the same area. For example, check-in kiosks are located on islands, making highly efficient use of space and ensuring that passenger waiting times are minimized.

AA2000 has a strong focus on customer experience and on the modernization, transformation and expansion of the terminals it operates. EZE is the largest international airport in Argentina, serving airlines around the world; and is expected to grow significantly in the coming years.