Thirteen hotel groups create “Punta Cana Promise”

“Punta Cana Promise” is the initiative of a consortium formed by thirteen hotels in the most popular tourist area of ​​the Dominican Republic, which aim to work together to ensure that the expectations of their guests are not only met, but exceeded by Regarding safety, comfort, and, of course, the service.

Among the key points of Punta Cana Promise are: provide 24-hour security; guarantee food and beverages from qualified suppliers and under global health standards; have qualified and permanent employees; guarantee excellence and safety in activities and excursions from hotels; total focus on customer service; as well as exceeding the standards and guidelines of tourism and hospitality.

Encarna Piñero, president of the Association of Foreign Investors (Inverotel), said that "Punta Cana Promise" represents a commitment to ensure that guests continue to receive the highest levels of service and security that has always existed in Punta Cana. "Destination It has been the home of our families and our hotels for generations, and we all focus daily on getting and assuring travelers that Punta Cana has been and will continue to be a safe and wonderful holiday destination for all and also generations to come.

After the recent media coverage of the events on the island, each of the eight points seeks to answer specific questions and concerns in order to reaffirm the confidence of travelers.

The initiative has already been launched in the United States through the website www.puntacanapromise.com, which also describes the participating hotels, which will include in their digital portals the guarantee seal of Punta Cana Promise

“Our commitment, called the Punta Cana promise, carefully describes what policies, procedures, safety guidelines and security measures can be expected in each and every one of the hotels that participate in the Punta Cana promise. As a group of hotels with similar ideas, we understand the level of trust that you place in us to take care of your family, and we don't take that lightly ”describes the same consortium.

“Punta Cana Promise” is based on the fulfillment of 08 promises established by the consortium, formed by Bahia Principe Hotels & Resorts, RIU Hotels & Resorts, AMResorts, Meliá Hotels & Resorts, Grand Palladium Hotels & Resorts, Iberostar Hotels & Resorts, H10 Hotels, Majestic Resorts, Princes Hotels & Resorts, Catalonia Hotels & Resorts, Excellence Resorts, Grand Sirenis Hotels & Resorts and Whala! Hotels

These promises are:

Promise Child 1 Our properties are self-sufficient and provide 24-hour security and medical assistance. Our 24-hour security staff provides support to guests throughout the day and works closely with the local police department to provide personalized attention to all and all urgent matters. From activities for all ages to on-site medical assistance and beyond, our properties have everything you may need during your stay in the country

Promise No. 2 Our food and beverage offerings come only from trusted partners and are all carefully controlled and inspected before being served on any property, in accordance with global food safety management standards. This means that only the best ingredients from vendors approved by others are served in any of our properties. To guarantee this high level of quality, we work with independent consultants that certify us in everything from food safety practices to natural disaster preparedness policies. We know we have high standards, but don't take our word for it.

Promise No.3 All employees undergo rigorous background checks, evaluations and training. To ensure they are in the best possible hands, employees continually improve their hospitality skills through ongoing training for medical emergencies, fostering guest relationships and the natural disaster protocol.

Promise No. 4 Our high proportion of staff per guest ensures that each guest receives the attention, service and security they expect and deserve. Our properties have at least one staff member, and some have up to 3 staff members. Whether it's a cold drink, a fresh towel, medical services or anything else, someone will always be ready to help you.

Promise No. 5 Our properties not only meet but also exceed tourism and hotel standards and guidelines. We are proud to do everything possible to ensure that our guests are well taken care of and receive the best treatment. Why? Because you deserve nothing less.

Promise No. 6 Our activities and vacation excursions affiliated with the hotel are provided exclusively by trusted partners who have an operating license and are insured. Any excursion booked through our hotels is licensed and follows the safety protocols of others to ensure a pleasant and memorable experience for our guests.

Promise No. 7 Our properties are each in the supervision and delivery of the promise of Punta Cana. We are a group of hotels that have joined in the mission of promoting a safe and satisfactory environment for our guests. We are backed by the highest standards and we are committed to offering the best possible vacation experience to each and every guest.

Promise No. 8 Our hotels will provide security information and telephone numbers to all guests upon check-in. We are not the only ones who take your security seriously! Our employees provide guests with safety information as soon as they arrive, to ensure they are aware of what needs to be done in any emergency situation.