Copa Airlines informs on biosafety measures applied

Copa Airlines, committed to the health and health of its employees and employees, presents the measures and protocols of disinfection, hygiene and biosafety that it has implemented in all its operations, to offer a safe environment in each stage of the journey.

“We know that the COVID-19 changes the way of traveling and the expectations of our young people. For that reason, today, more than ever, at Copa Airlines we remain committed to your well-being and we have taken all necessary steps to ensure the highest safety in your next trip with us, because your safety is our main priority ”, says Diana Mizrachi, senior director Customer Experience.

Through a video of the Aerolline detailing the biosafety measures developed by the specialized biosafety committee, following the recommendations of the national health authorities and international organizations, as well as the best practices observed in the industry since the beginning of the pandemic. These measures have been successfully proven in more than 130 humanitarian operations carried out by Copa in the last five months and are being implemented in the flights we will operate in August.

For Copa Airlines biosecurity from home, for this reason, I recommend that your webmaster check in 24 hours before traveling, through the Copa mobile application or copa.com, to streamline the registration process and limit the contact between pasajeros y collaboradores, y consult the requirements established by the Aerolínea and the health authorities and migrators from Panama and the country of destination. In addition, he requests to arrive at the airport at least three hours before his departure, due to new security controls.

The continuation, if any of the disinfection, hygiene and biosafety measures that Copa Airlines has implemented to ensure the health and tranquility of its employees and employees:

Healthy and safe cabin environment: All Copa Airlines aircraft are equipped with high efficiency filters (HEPA due to their acronyms in English), which purify has 99.97% of virus and bacterial particles, similar to a palm tree. Also, the air recirculation system in the cabin renews the air every 2 to 3 minutes and its vertical clearance prevents it from sharing with the sides and the front. This capability, combined with the highest protection offered by the mask, which is mandatory for the entire duration of the flight, offers a safe and healthy environment on board.

Deep aircraft disinfection: The disinfection process becomes robust and is implemented in advance of each Cup flight. Therefore, specialized teams of Aerolínea are responsible for hygiene and exhaustive disinfection of aircraft interiors, particularly in high-contact points, using products with a high level of disinfection recommended by the authorities. For greater effectiveness during cleaning, use pistols electrostatic, which allows the disinfectant to adhere to even the most difficult to access surfaces.

Simplified on-board service: To limit interaction between crew and passengers, the food and beverage service has been adjusted and simplified based on the duration of flights. All products that enter the aircraft pass through strict disinfection procedures throughout the supply chain.

A new boarding process: The boarding of the aircraft will be from behind, depending on the time, each passenger will carry out his / her self-boarding, so he / she can approach the scanning device and show his / her personal documentation in port. For the safety of passengers and crew, you cannot change your seat once on board. If the occupation of the permit allows it, the Aerolínea could assign asients at the airport, seeking to offer the greatest possible space between passengers.

Physical distance: Protective acrylics are installed on the airport displays where Copa Airlines operates, including the International Airport of Tocumen, as well as waiting lines, so that passengers can maintain the physical distance established by the health authorities of each parents. In the same way, the employees of the Aerolínea will be protected with masks.

Airport hygiene: Prioritizing the safety of your passengers and employees, if hygiene and disinfection processes have been reinforced using high-end products recommended by the authorities in displays, service centers, boarding points and high-contact points at all stages. of the travel experience.