Iberostar launched Travel At Ease

As part of its return to operations in the Caribbean, Mexico and Brazil, Grupo Iberostar offers a carefree experience for travelers. In addition to the more than 300 preventive measures implemented as part of How We Care, the hotel chain reinforces the program by launching Travel at Ease (*), a complementary assistance that provides support during the stay in the unlikely event that the holidays are interrupted due to symptoms of COVID-19.

Travel at Ease is a complementary service package within the hotel that is included in reservations at resorts in Mexico, Jamaica, Dominican Republic and Brazil until August 2021 and that is designed as the perfect complement to the travel insurance of the tours operators that entrust their customers to Iberostar. The chain, which specializes in offering responsible experiences, has developed this range of extra assistance services to assist hosted customers who may require it when showing any symptoms during their stay.

It includes services such as PCR tests for those with symptoms and the extension of the stay at no cost for positive cases and their families in isolation rooms with all the necessary comforts. Among other special services, these clients will have constant medical follow-up, non-contact room service, a cleaning kit with biodegradable products, and entertainment and games in the room including Star Camp activities. And in case of early departure, full refund and free transfer service to the airport.

Through Travel at Ease, Iberostar reinforces its commitment to protect the well-being of its customers and employees by complementing the more than 300 How We Care hygiene and health safety measures developed with the support of a Medical Advisory Council. Some of these measures are the limitation of hotel occupancy, greater distance between hammocks and furniture, single touch buffets with a differential gastronomic offer that reduces food waste, and a touch-less experience with the App or through the E-concierge 24 hours. The chain has seized the opportunity to innovate in health and safety and build long-term resilience, while continuing to provide great vacation experiences.

In addition to the launch of this extra assistance for a vacation with total peace of mind, Iberostar also announces that these days it is increasing the number of hotels that are returning to operation in America with new openings such as Iberostar Cozumel and Iberostar Grand Paraiso in Mexico, and Iberostar Costa Dorada in the Dominican Republic. Thus, the Group has already reopened more than 50% of its portfolio in the Dominican Republic, Mexico, Jamaica and Brazil.

On its return to operations, the Iberostar Group continues to monitor the evolution of the pandemic in all the destinations in which it operates. The chain has faced the return to operations as an opportunity to rebuild a more responsible, sustainable and resilient tourism sector. The company has incorporated health security as one more pillar of its business model and the experience of customers and employees, and has opted for sustainability as an engine and lever for recovery.

As part of its return to operations in the Caribbean, Mexico and Brazil, Grupo Iberostar offers a carefree experience for travelers. In addition to the more than 300 preventive measures implemented as part of How We Care, the hotel chain reinforces the program by launching Travel at Ease (*), a complementary assistance that provides support during the stay in the unlikely event that the holidays are interrupted due to symptoms of COVID-19.

Travel at Ease is a complementary service package within the hotel that is included in reservations at resorts in Mexico, Jamaica, Dominican Republic and Brazil until August 2021 and that is designed as the perfect complement to the travel insurance of the tours operators that entrust their customers to Iberostar. The chain, which specializes in offering responsible experiences, has developed this range of extra assistance services to assist hosted customers who may require it when showing any symptoms during their stay.

It includes services such as PCR tests for those with symptoms and the extension of the stay at no cost for positive cases and their families in isolation rooms with all the necessary comforts. Among other special services, these clients will have constant medical follow-up, non-contact room service, a cleaning kit with biodegradable products, and entertainment and games in the room including Star Camp activities. And in case of early departure, full refund and free transfer service to the airport.

Through Travel at Ease, Iberostar reinforces its commitment to protect the well-being of its customers and employees by complementing the more than 300 How We Care hygiene and health safety measures developed with the support of a Medical Advisory Council. Some of these measures are the limitation of hotel occupancy, greater distance between hammocks and furniture, single touch buffets with a differential gastronomic offer that reduces food waste, and a touch-less experience with the App or through the E-concierge 24 hours. The chain has seized the opportunity to innovate in health and safety and build long-term resilience, while continuing to provide great vacation experiences.

In addition to the launch of this extra assistance for a vacation with total peace of mind, Iberostar also announces that these days it is increasing the number of hotels that are returning to operation in America with new openings such as Iberostar Cozumel and Iberostar Grand Paraiso in Mexico, and Iberostar Costa Dorada in the Dominican Republic. Thus, the Group has already reopened more than 50% of its portfolio in the Dominican Republic, Mexico, Jamaica and Brazil.

On its return to operations, the Iberostar Group continues to monitor the evolution of the pandemic in all the destinations in which it operates. The chain has faced the return to operations as an opportunity to rebuild a more responsible, sustainable and resilient tourism sector. The company has incorporated health security as one more pillar of its business model and the experience of customers and employees, and has opted for sustainability as an engine and lever for recovery.