NH Hotel Group presents standards for holding events and conventions

NH HotelGroup, a consolidated multinational operator and one of the leading urban hotel companies in Europe and America, renews its proposal for the MICE segment (Meetings, Incentives, Conventions and Events) through its Feel Safe at NH seal, the measures plan which updated health and safety protocols in the face of the health crisis. 

“To redesign the MICE experience, we have made strategic alliances with suppliers –such as SGS and Diversey– with whom we develop our own Health and Safety seal, keeping the focus on our MICE clients; identifying their needs and taking into account their ideas and opinions, as well as complying with current global and local laws, and the provisions of the World Health Organization. " assures Christian José Daghelinckx, Managing Director America of NH Hotel Group.

Under the Always Yes! the company's teams have all the tools and knowledge to make events successful and memorable experiences. Now with the Feel Safe at NH seal, in addition to implementing all the safety and hygiene measures, a new look was given to the spectacular facilities that each property has, taking advantage of terraces, swimming pools and restaurants, as new scenarios for meetings and events. In addition, with a strong commitment to technology, high quality equipment, improved internet service, the latter to respond to one of the strongest trends in the industry: hybrid events. As simple as imagining it, NH Hotel Group takes care of the rest.

Feel Safe at NH is the result of the readaptation of more than 700 operating standards, which under review and endorsed by SGS, a leading global company in certification, ensure safe stays and events. And in the specific case of the MICE industry, Feel Safe at NH has redesigned the experience, from planning and customer service to the execution of the event or meeting, always accompanied by the company's team of experts, to resolve any concerns and ensure flawless events. 

With advanced technology equipment, new assemblies and tools that facilitate logistics for organizers and attendees, Feel Safe at NH MICE guarantees safe spaces for the people involved in the process. The plan covers all aspects so that, insofar as the local authorities allow it, business tourism can resume its activities following the maximum guarantees of safety, both for clients and collaborators. 

The 10 operating pillars of Feel Safe at NH MICE

1. Intensive cleaning and disinfection in MICE spaces: Following medical practices and certified by SGS, as well as aligned with national and WHO health requirements, meeting rooms and break areas are disinfected every day before and after each event , and during the snack. All equipment, boxes and supplies are disinfected when they are to be entered into the hotel facilities.

2. New safety protocols for attendees with hand sanitizer dispensers, available at main entrances and exits, and protocols that avoid congestion in high-traffic areas, such as scheduled arrivals and departures of large groups.

3. New assemblies in meeting rooms , with adjusted maximum capacities and provisions that guarantee social distancing among attendees; Doors and windows open as much as possible to facilitate air flow. In addition, personal protective equipment will be available at the request of the client.

4. Safe concepts of food and beverages with a new creative offer of lunches, dinners and options, prepared in the hotel facilities. It is about food in individual portions, take-out formats and offers adapted to sports groups, social events, weddings and other gatherings, evaluating each order and aligning it with the necessary security policies and processes.

5. Innovation and improvement of technological tools that facilitate hybrid meetings, through greater investment in Internet connection services, resistant to large online meetings, conferences and webinars.

6. Advisory service for the selection of spaces based on open site criteria (terraces, rooftops, gardens, pool areas) and assistance on local health and travel regulations.

7. Optimized communication flow, with a clear, consistent and improved exchange with clients on new protocols through different channels and signaling in MICE spaces.

8. Preparation of work teams , with continuous monitoring of staff well-being and following guidelines for those who come into direct contact with guests (safe distancing, use of personal protection items, hand disinfection).

9. Protocols for services with outsourced companies that must follow security protocols and respect those of the hotel while they are there.

10. Reinforcement of technical maintenance in the MICE areas and of the heating, ventilation and air conditioning systems.