Radixx and Air Moldova sign a long-term agreement
The firm that is part of Sabre closed an important deal with the airline. The goal is to increase sales and improve the customer experience
Radixx, a Sabre company and a leading provider of airline software retailing, has signed a multi-year technology agreement with Air Moldova. The Chișinău-based airline will use Radixx marketing, distribution and fulfillment solutions to expand into new revenue streams and fuel future growth.
Later this year, Air Moldova will go live on the Radixx Res cloud-hosted passenger service system (PSS) to deliver value-added flights and ancillary services to its travelers. Delivering industry-leading performance, Radixx's modern microservices-based system provides Air Moldova with flexible and advanced technology that enhances the traveler experience and maximizes revenue.
Air Moldova también utilizará la solución de comercio minorista ezyCommerce de Radixx para proporcionar una experiencia de cliente superior, independiente del dispositivo, que diferenciará su marca y sus ofertas. Radixx ezyCommerce permitirá a la aerolínea aprovechar un conjunto de potentes API e integrar contenido de terceros para personalizar aún más sus ofertas para los viajeros.
As part of its post-COVID-19 growth and recovery plan, Air Moldova will also implement the Radixx Go suite of departure services products to create a safe and efficient airport experience. With mobile devices for ground agents and self-service options for travelers, Radixx Go will streamline existing airport operations, resulting in shorter queues at the airport and a smoother and more pleasant travel experience.
"Our customers are at the core of what we do and we strive to offer them the highest quality products and services," said Alexander Ceban, CEO of Air Moldova. "We chose Radixx because of the advanced retail opportunities its system provides at all customer touch points. Its robust APIs allow us to personalize our user experience and integrate other solutions, including our own critical applications, that will deliver more value. with the expanded data we will now be able to access it. We are eager to see the positive impact on customer satisfaction and cost savings from a high level of automation in sales and operations".
The airline's migration to Radixx is expected to generate significant savings in annual technology operating expenses. Together, the airline and Radixx / Sabre will also develop future functionality to support their joint goals.
"We are delighted to be Air Moldova's technology partner," said Owen Murphy, vice president of sales for Europe at Radixx. "We believe that our innovative retail capabilities, along with technology that enables a safe and contactless travel experience, will be a central factor in the recovery and growth of the airline after COVID-19. We look forward to partnering with Air Moldova during the next years. "
With a comparatively tight cost structure and a flexible business model focused on regional routes, Low Cost Airlines (LCC) are expected to lead the post-COVID-19 travel recovery.
Since announcing the acquisition of Radixx in October 2019, Sabre has focused on harnessing the growth and innovation of the resilient low-cost carrier market by creating more ways for LCCs to market and distribute content. As a combined portfolio, Saber and Radixx offer comprehensive and innovative solutions for all market segments, from LCC to network operators, backed by best-in-class technology and extensive experience.