Universal Assistance launches Vip Delay

Universal Assistance, the internationally backed travel assistance company, continues to work on improving its services. Through Vip Delay, the firm offers the possibility of accessing the VIP lounges of the airports in the event of a delay of more than 60 minutes.
The service was created with the objective of providing added value to all products with a cap on medical expenses greater than USD 80K in all of Latin America.

“For the company it is extremely important to create services that impact the traveler experience, we are a company that continues to invest in adding value to our products in order to continue providing peace of mind to passengers. We know that a delayed flight can be something casual at an airport, so now Universal Assistance travelers will have the possibility of enjoying the comforts of the VIP lounges "says Roberto Miranda Regional Proposition Manager of Universal Assistance.

Undoubtedly Vip Delay is an innovative service, which does not involve extra cost. It is important to bear in mind that in order to access the benefit, you must first register the flight in the Universal Assistance app up to 6 hours before takeoff. "In addition to offering this new service, we continue to include travel medical assistance for Covid-19, and flex coverage allowing the passenger to define their travel date with up to 2 years from the time of purchase and for a trip of up to 30 days in duration. . " Miranda clarified. 

“With the intention of being ever closer to passengers, we seek to innovate and generate new tools to be more flexible and efficient. Continuing to provide good and better experiences is essential for people to have an excellent trip”.