KLM launches innovative COVID-19 check service | Upload @ Home

The prior validation of the documents required by the destination through COVID-19 check | Upload @ Home allows clients to be sure in advance that their documentation is correct. Additionally, pre-checking COVID-19 documents can streamline the check-in process at the airport.

Use of the COVID-19 check service | Upload @ Home is free and voluntary. With this innovative digital self-service, KLM wants to help its customers prepare their trips in the best possible way, simplifying the validation of travel documents related to COVID-19.

The number of destinations for which Upload @ Home is available is expected to gradually increase. Customers who have booked a flight to one of these destinations and are eligible for this service will receive an invitation to participate. Customers who wish to do so can send the required documents up to five hours before their flight departure, and will receive the validation result by email, normally within one hour of dispatch. The KLM personnel who carry out the verification are available between 1:00 a.m. and 5:00 p.m. (Argentina time).

At the airport
Once at the airport, if customers have previously had their documents checked online through Upload @ Home, they will only have to show their passport or identity document and, if necessary, their visa. However, KLM recommends that you always carry hard copies of COVID-19 related documents with you to the airport, as you may be required to show them upon arrival at your destination.

"Traveling can be difficult right now as different countries set different entry requirements, which can also change quickly. For KLM, it is important to relieve our customers as much as possible. That is why we created COVID-19 check | Upload @ Home. This innovative service allows KLM customers to go to the airport with peace of mind, knowing for sure that they have the travel documents related to COVID-19 in order, "said Boet Kreiken, Executive Vice President of Customer Experience at KLM.

“The COVID-19 check service | KLM Upload @ Home is a great example of how digitization and human labor can go hand in hand to provide the best possible customer experience. This innovative self-service developed quickly and within KLM. In the near future, we will study what new destinations we can add to Upload @ Home, ”said Pieter Groeneveld, Senior Vice President Digital at Air France-KLM.