The company has been distinguished by the standard of service offered to its customers and the biosafety protocol
LATAM Airlines Group was recognized for the second consecutive year as the “Best Airline in South America” in the Skytrax World Airline Awards, recognition based on the opinion of more than 13.4 million travelers around the world. Additionally, it was distinguished with the "COVID-19 Aeronautical Excellence Award" for the safety and hygiene measures adopted during the pandemic.
The Skytrax customer survey was conducted over 23 months (September 2019 to July 2021) based on measurements based on normal travel times and trips made during the health crisis.
“This recognition encourages and challenges us to continue working hard on behalf of our clients. I appreciate the commitment of our workers in difficult times like the ones we have experienced, as well as the preference of the passengers who have chosen LATAM to take their dreams to their destination ”, said Paulo Miranda, Vice President of Customers of LATAM Airlines Group.
LATAM Airlines Group has progressively continued to strengthen biosecurity measures since the pandemic began, following the recommendations of the World Health Organization (WHO), the International Air Transport Association (IATA) and the health authorities of the countries where it operates. .
Regarding the latter, LATAM recently received one of the highest qualifications for safety and hygiene standards from Skytrax, while the Airline Passenger Experience Association (APEX), in conjunction with the specialized site SimpliFlying, awarded the group the “Diamond” category, the highest of the APEX Health Safety standard.