The ranking of the World Airlines Awards reflects the opinion of the largest customer service survey, where more than 350 airlines were evaluated
Copa Airlines {NYSE: CPA} subsidiary of Copa Holdings, SA, and member of the Star Alliance global airline network, has been recognized for the fifth consecutive year by the international company Skytrax, as the "Best Airline in Central America and the Caribbean", and for the fifth year as “Best Airline Staff in Central America and the Caribbean”. The awards, considered among the most prestigious in the aviation industry, were presented at an award ceremony in London, UK.
“Receiving this prestigious award, such as Skytrax, is a source of pride since it reflects the commitment, dedication and teamwork of Copa Airlines employees, who work with passion to offer the World Class service that differentiates us in all the destinations where we operate, and that today is once again recognized by our passengers. Also, it confirms once again that the service and punctuality of our flights is a differentiating factor that allows us to consolidate ourselves as the leaders in the region”, commented Pedro Heilbron, executive president of Copa Airlines.
The World Airlines Awards are administered by the international air transport rating organization, Skytrax Research of London, UK, dedicated to analyzing and comparing the quality of different airlines and airports in 14 regions of the world. To establish the results, a major customer service survey was conducted, assessing key indicators of quality, performance, the entire travel experience, and aspects of passenger satisfaction.
The survey, better known as “Passenger Choice Awards”, was conducted between September 2021 and August 2022, and received 13.42 million responses from users of more than 100 nationalities, who considered which airlines are the best according to the categories evaluated from more than 350 airlines.
Copa Airlines currently operates an average of 300 daily flights through the Hub of the Americas, located at the Tocumen International Airport in Panama City, currently connecting 76 cities in 32 countries on the continent. At the beginning of 2022, the Airline was also recognized for the eighth consecutive year by Cirium as "The most punctual airline in Latin America".