The change was made with universal accessibility and the safety of customers and collaborators in mind
Assist Card, an organization dedicated to providing comprehensive assistance to travelers, recently carried out a complete remodeling of its corporate offices in the district of Providencia and its stand at the Arturo Merino Benítez Airport. The change responds to the need to increase customer service, as well as to have an ideal space for the company's current labor requirements.
The offices of the Chilean subsidiary of Assist Card are the first to be adapted in the region. They incorporate an important twist in design and style, following the guidelines of the parent company, together with the People & Talent, Marketing and Facilities areas.
“In addition to the open collaboration spaces that we already had since the pandemic, several innovations are added, such as closed offices equipped with technology and adequate acoustics for videoconferences, as well as areas that can be used shared - and on a rotating basis - by different collaborators. , such as lounges and coworking sectors”, explained Daniel Escolá, Country Manager of Assist Card Chile.
Currently, 30 collaborators work on a rotating basis between the store and the Providencia offices, and additionally between 10 and 15 at the Santiago airport premises. The strategy of open space and collaboration sectors implemented in the renovation allows the current staff to be increased by a third, without making new adjustments to the work spaces.
The remodeling of the corporate office and the Providencia store was carried out by the SienteCinco studio, while the execution of the airport store and office project was entrusted to the construction company OW - Ovalle Walker. Part of the furniture was custom designed by the same studio that carried out the general project and built on site by the companies in charge of its execution.
Regarding the project, Pía Lamberth, Director of Architecture at the Sientecinco studio, members of the Association of Architects' Offices, assured that "Assist Card entrusted us with its headquarters for the renewal of its corporate image, focusing on the closeness and expertise of the team . Using both concepts as a guideline, the proposal considers a free floor plan that makes the backoffice coexist with customer service, showing an attentive and proactive brand that supports the sales work. We culminate with the choice of materials that speak of a close space, playing with wood tones and including green through planters on the wall and window breakers”.
In Providencia, the first floor is made up of a customer service store and a mixed area, where the indirect channel sales team works and a space to receive customers and distributors. It has meeting rooms equipped with high-tech projection, audio and video systems and sound insulation, as well as areas for meetings or training, designed as lounges, also equipped with totally new screens.
The entire design in all spaces has universal accessibility, designed for the comfort of customers as well as suppliers and collaborators.
“On our Andrés Bello façade, a new graphic was installed, with night lighting. In the case of the airport, the store follows the model that we have already implemented in other countries, both in furniture design, brand deployment, color application, general layout and installation of video walls. This location is currently the largest in the region,” said Daniel.
Regarding the airport, Assist Card has a privileged location a few meters from the access to the international area where customers can not only purchase their products, but also carry out any last-minute management, such as printing of luggage vouchers, assistance with the use of the application, or requests and inquiries in general. This location also incorporates universal accessibility design to facilitate proximity to all customers and is prepared to operate continuously 24 hours a day, 365 days a year.