Aeroméxico and Amadeus signed a new distribution agreement

Aeroméxico and Amadeus announce the renewal of their distribution agreement to offer a better customer shopping experience. The two companies are evolving their long-standing partnership through a multi-year distribution agreement – ​​focused on customer-centric retail – that reinforces both parties' commitment to continue to innovate while providing more choice for customers. . The agreement includes the distribution of the full range of traditional Aeroméxico content (EDIFACT), as well as NDC (New Distribution Capability) source content that will be available to travel sellers and businesses connected to Amadeus worldwide in the second mid-2023 through Amadeus Travel Platform.

This move reinforces Aeroméxico's distribution strategy focused on premium products in all retail channels and strengthens its position as the global airline of Mexico.

"We are on our way to creating a new marketplace for personalized travel. Technological innovation combined with collaborative partnerships are key to realizing Aeroméxico's customer-centric vision of product distribution. NDC-enabled content makes it easier for travelers to better understand Aeroméxico's product offering and simplifies the purchasing decision. We are very excited about this new agreement and hope this innovation will improve the booking process and the experience for travelers," said Aeroméxico Chief Commercial Officer Aaron Murray.

With NDC's technology, Aeroméxico will be able to further enhance the shopping experience by providing richer, more personalized content and supporting better sales of its branded and ancillary products. By having access to the full range of Aeroméxico's product offerings and attributes, travel sellers around the world can offer their customers a greater choice, provide the best customer service and improve traveler confidence. They will be able to purchase, order, pay for and service NDC-enabled airline offers in a fully integrated manner through their usual booking environment, including Amadeus Selling Platform Connect, the Amadeus Travel API, or Cytric Travel & Expense, the Amadeus self-booking tool for companies.

"Our vision is to align the interests of the entire travel ecosystem towards 21st century retail, providing clients and agencies with more choice and product alternatives. Our new agreement with Amadeus, focused on product retail, is another great step to elevate innovation in all channels for the benefit of all stakeholders. We truly thank and appreciate Amadeus for its effort and commitment to continuously improve the market," said Rasti Martos, Senior Vice President of Revenue Management and Distribution at Aeroméxico.

Sam Abdou, Executive Vice President of Air Distribution, Amadeus, mentioned that "Amadeus is pleased to continue working with a leading airline such as Aeroméxico. This agreement will mean that together we can improve travel retail while modernizing the shopping experience to meet the traveler demands. Abdou continued: "Amadeus is committed to driving NDC at scale in close collaboration with both our airline customers and travel sellers to unlock opportunities for all stakeholders. We look forward to further innovating in this arena with our scalable and ready-to-use solutions." the future".