Delta will offer free fast Wi-Fi in partnership with T-Mobile to all customers on board most major airline domestic flights starting February 1, the first major US airline to offer free Wi-Fi as central element of your customer experience.1
The airline will offer the service on more than 700 Viasat-equipped aircraft by the end of 2023. Delta has also announced plans to offer free Wi-Fi on international and regional aircraft by the end of 2024.2
"At work, home and everywhere in between, connectivity is essential to daily life and your Delta journey should be no different," Delta CEO Ed Bastian said at CES 2023 in Las Vegas. "Our vision has long been to offer an experience at 30,000 feet that feels close to what our customers have available on the ground."
Designed to advance Delta's vision of more personalized travel, customers will log in using their Delta SkyMiles® account or join SkyMiles on the ground or in the air for free to connect.
"At T-Mobile, we believe that staying connected on the go should be an easy and seamless experience," said Mike Sievert, CEO of T-Mobile. "T-Mobile customers already have free Wi-Fi on board, and now we're partnering with Delta to bring that experience to all customers, regardless of their wireless carrier, so anyone flying Delta can enjoy online access from takeoff to landing."
Delta also announced plans for the Delta Sync Exclusives hub, a new SkyMiles mobile platform launching this spring in the Northern Hemisphere with the goal of elevating the inflight connectivity experience with exclusive offers, access and entertainment from highly regarded brands that are pillars of everyday life. Delta will launch the Delta Sync Exclusives center this Northern Hemisphere spring.
THE CULTURE OF INNOVATION THAT POWERED TRAVEL
Delta has long used technology as a tool to further its mission to connect people and redefine consumer expectations.
Working with engineers from Viasat, the satellite Internet service provider behind the airline's connectivity revolution, Delta teams have applied a rigorous approach to test, learn and scale best-in-class in-flight connectivity to roll out the new system on more routes at an unprecedented scale by the end of 2024.
From development to deployment, the scale of the airline's global operation required a Delta-led team of engineers, developers, designers, product leaders, and technicians working tirelessly to build, install, and deploy an ecosystem of the right technologies to unlock the future of travel
"We didn't just want free Wi-Fi to provide an entry-level service, we wanted it to be transformative for the entire onboard experience," Bastian said. "It is imperative that all customers on board be able to enjoy their favorite content just as they would at home, and we have put this system through extensive testing to make that possible."
Through the warmth and service of Delta people and the power of innovation, Delta never stops looking for ways to make every trip feel like it was made for you. Follow more from Delta at CES 2023 on the Delta News Hub.