From its Maintenance Center -MRO- located in Rionegro, Antioquia, Avianca presented the results achieved in seven key areas in line with its business vision, which combines the best of its 103 years of operation with the flexibility of the modern low-cost world. . The company also unveiled an airplane with paint alluding to the "Todos Giving Everything" campaign, with which it recognizes and reiterates the commitment of its more than 12,000 employees, who have achieved that the airline has world-class indicators in the airline industry.
Main results by area:
Route network: More than 70 destinations in 24 countries in America and Europe, with an operation of more than 4,100 flights a week and an offer of 730,000 weekly seats. In Colombia, more than 90 routes to more than 60 destinations, 24 of them within the country.
Punctuality: Before the pandemic, the punctuality indicator (OTP – On Time Performance) was 78%. Today Avianca is the sixth most punctual airline in the world (Cirium 2022), with a punctuality indicator of 84%.
Service: During the pandemic, the response time in the Contact Center reached 16 minutes. Today, Avianca answers calls in 2 minutes on average.
Product: 24.6 million passengers in 2022. Now, more Latin Americans travel by plane. The A320 fleet went from having 150 to 180 seats, with a 15.35% reduction in the carbon footprint per passenger.
Sustainability: 90% of CO2 emissions in Colombia are offset and are equivalent to 735 thousand tons.
Cargo: Avianca Cargo transports more than 450,000 tons a year between flowers, food, medical supplies, technology and textiles.
LifeMiles: There are already 11.9 million members of the most recognized loyalty program in the region (Freddie Awards).
A painting in honor of Avianca employees:
The results have been the fruit of the joint effort of more than 12,000 people. For this reason, as a tribute to his work, Avianca presented an A320 plane with paint alluding to the 'Todos Giving Everything' campaign, which includes the signatures of hundreds of its collaborators.
For a week, 8 experts from Avianca's Aeronautical Maintenance Center - MRO made the new appearance of the A320 registration HK5318 a reality, which will fly from tomorrow through Colombia, its regions and all of Latin America. In its first itinerary, the 'Todos Giving Everything' plane will cover flight AV8475 on the Medellín - Bogotá route.