Volaris, the ultra-low-cost Mexican airline that operates in Mexico, the United States, Central and South America, and Cover Genius, the leading global insurtech in protection, announced a strategic alliance to offer customers different travel coverage, among which are: medical insurance, baggage protection, baggage delay insurance, flight cancellation insurance, among others.
By integrating with XCover, Cover Genius' global distribution platform, all Volaris customers, regardless of their destination, will for the first time have the option of purchasing tailored protection for their trip.
"With the expansion into new markets and the strengthening of our presence in the destinations that we currently operate, it becomes key to have an ally with reach and global capabilities like Cover Genius, to support our clients in case of any unforeseen event during their trips," said Omar Carrera, Commercial Director of Volaris.
This alliance follows a global survey on travel insurance, carried out by Momentive.ai and commissioned by Cover Genius , which shows how customers are more satisfied if they buy their travel coverage directly with the airline in which they will travel, or through from your travel agent.
The results highlight that 73 percent of Latin American travelers prefer to take out travel insurance directly with the airline or travel agent. 65 percent of these travelers also prefer to make an integrated purchase; that is, it includes the plane ticket, additional services and travel coverage, which indicates an important change in the way of consuming travel insurance.
"In an increasingly connected world, it is normal to see an increase in unforeseen events before and during travel," said Julio Castellón, Senior Vice President of Strategic Partnerships for Latin America at Cover Genius. “Our alliance with Volaris offers travelers convenient protection, faster and more agile global claims management, as well as immediate payments for greater peace of mind when booking that long-awaited trip. As more consumers demand a premium digital experience and more offerings from the brands they trust, it is critical that large companies step up and provide a comprehensive offering of additional products at checkout. .”
Cover Genius coverages will be offered to all Volaris travelers in Mexico, the United States, Costa Rica, El Salvador, Guatemala, Honduras, Colombia and Peru. For more information, terms and conditions of coverage, you can enter the following link.