Delta Releases 2022 Environmental, Social and Governance Report

Delta's recently released 2022 Environmental, Social and Governance Report shares example after example of how the global airline is taking responsibility for creating a safer, more equitable workplace that reflects the communities it serves while driving a brighter future. sustainable.

“As our business rocketed toward recovery in 2022, we never lost sight of our goals of supporting the communities where we live, work and serve,” said CEO Ed Bastian. “Our global team of more than 90,000 people rose to the occasion, reconnecting millions with their loved ones while making great strides in our quest for a more sustainable and equitable world.”

SAFETY COMES FIRST, ALWAYS

Safety is part of Delta's DNA, ingrained in its culture, and a core value that drives business decisions and investments. In 2022, the company safely transported more than 177 million customers.

With increased demand for travel coupled with the hiring of record numbers of new employees, Delta made investments to successfully integrate, adapt and enhance its safety management and training programs, and develop new safety leaders across the operation, including:

Reinforce Delta's culture of justice that uses collaboration, observation and discussion to investigate security incidents in order to prevent them in the future.

Launch of the Ground Safety Advocate program, which embeds advocates throughout the operation to teach safety by showing it rather than telling it. This helped new employees practice their peer communication skills on security issues to promote security best practices.

Invest in equipment, technology, and training to avoid common hazards.

Invest in equipment, technology and training to overcome the most common hazards.

“We walk with our peers so they can develop safety knowledge, skills and leadership as they gain more experience at Delta. I meet with frontline officers and teams to grow and support our safety culture and personally encourage our people to request a safety 'Time Out' if the situation warrants,” said Livia “Niecy” Moore-Tolden, Director of Operations Services based in Atlanta for the Ground Safety Advocate program. “Taking this important pause requires courage in our fast-paced operation, but it helps ensure that our people and customers remain safe, a critical piece of safely delivering our reliable service.”

DRIVEN BY PEOPLE AND CULTURE IN SEARCH OF A MORE EQUITABLE WORLD

At the heart of the Delta difference are the people who power America's most awarded airline. That's why Delta is focused on investing in talent, both financially and improving the overall well-being of employees, while striving to foster a diverse, equitable and inclusive environment through the following actions:

It offered highly competitive total compensation packages that again included a profit-sharing program that has historically doled out more airline profits than others, resulting in more than $9.2 billion in payouts since 2010.

He announced a robust no-cost financial education and training program that allows eligible employees to earn $1,000 toward an emergency savings account when they complete the financial education and training program and contribute to the account.

Introduced The Flourishing Index, which helps measure the holistic well-being of employees across physical, emotional, social and financial pillars. The results serve as a guide to improve personnel programs more equitably and effectively.

“We want everyone in our Delta family to maintain or improve their well-being, including their financial health. Building multifaceted programs to foster literacy, communications and design is a fun challenge and crucial to making sure we're doing what's best for our people,” said Luke DeBoer, Financial Wellness Manager. “I am proud that Delta is one of the first companies to launch an emergency savings program. It's still early stages, but through the initial data and anecdotes, we already know it's positively making a difference with our people."

While much remains to be done, Delta has been taking steps in support of its diversity, equity and inclusion goals for its workforce and throughout communities, including:

Increase the representation of women, black talent, and other underrepresented racial and ethnic groups in positions across the company through the Close the Gap strategy. The biggest acceleration was in the vice president and higher category for women, who now represent 34% in 2022 (up from 26% in 2020).

Launch of the Conscious and Unconscious Bias Step Up Inclusion Training and Skills-First apprenticeship program, which focuses on recruiting, developing and promoting people with relevant skills and experience for open positions within the company.

Prioritize opportunities to do business with minority- and women-owned establishments. Delta is on track to double its spending on Black-owned businesses by 2025, having spent nearly $493 million in 2022 toward a goal of $690 million by the end of 2025.

Faces of Travel has been created in collaboration with Adobe, photographer Seo Ju Park, and Kin to create a library of images that reflects a more inclusive and accurate view of diverse travelers. It is available at no cost to social media, advertising, and other content creators.

“I started working at Delta as a seasonal ramp agent, which eventually evolved into a career as a Red Coat (or customer service agent supervisor). I was looking to make a career change that would better align with my passion and a mentor talked to me about learning Skills-First,” said Mykela Lowe, content and platforms trainee. “No one can imagine the joy I felt when I received my offer letter. I love that this program gives frontline employees the opportunities and exposure they need to pursue the career of their dreams, without leaving the company they love."

FLYING TOWARDS A MORE SUSTAINABLE FUTURE

Delta believes that connecting the world in a more sustainable way is an imperative for the health of businesses, people and global communities. The global airline implemented an accelerated sustainability strategy that has two pillars: embed sustainability in everything it does and remove the climate impact of flights. This strategy is supported by aspirational goals for 2050, as well as a series of progressive milestones along the way to measure progress. Delta took a number of significant steps on its 2022 journey, including:

Meet your goal of electrifying 25% of eligible ground support equipment. The main fleets in downtown Boston and Salt Lake City are nearly 100% electric.

Saved 10 million gallons of fuel thanks to the work of Delta's Carbon Council that focused on fuel efficiency improvements across the entire operation, from drag and weight reduction initiatives to route optimization flight and speed.

Reduce single-use plastics on board by approximately 4.9 million pounds (1.4 million kilos) per year and enhance the onboard experience with more sustainable options like bamboo cutlery.

Announced a partnership with Joby Aviation to revolutionize the customer experience for years to come with all-electric air service from home to airport.

“It will take the effort of every person, in every role, to achieve Delta's sustainability goals,” said Samantha McDonald, sustainability specialist. “I came to this company because Delta is taking action on its journey to a sustainable future. We have refocused our sustainability strategy and now continue to build on the great drive and leadership the company has shown in recent years to reduce our energy and fuel consumption, and advocate for renewable energy throughout our campus.”

Creating a more sustainable and inclusive business is a journey. As part of Delta's ongoing commitment to transparency, the company began sharing corporate responsibility reports in 2009. For the latest on Delta's ESG progress, visit: delta.com/about.