Sabre elevates services to hotel guests by integrating WhatsApp with Nuvola
With more than two billion users in 180 countries, integration with WhatsApp provides hoteliers with a powerful tool to offer a seamless and differentiated experience
Sabre Corporation, a leading provider of software and technology to the global travel industry, announced the integration between Nuvola, its guest engagement and task management software, and the renowned messaging platform WhatsApp. Hotels using Nuvola's Guest Chat module now have the option to choose between SMS or WhatsApp messaging to enhance their real-time communications with their guests.
In addition, Nuvola recently launched a two-way integration with Sabre's property management system, SynXis Property Hub. This new integration allows hotel staff to take a more holistic view of the traveler and run on-property operations seamlessly.
"Properties using Nuvola's housekeeping module and Property Hub are able to send real-time updates to ensure front desk has accurate room status information, such as whether the room is clean, h and can seamlessly check in guests." guests upon arrival," said Juan Abello, vice president of product management for Sabre Hospitality and founder of Nuvola. “In addition, if the hotel incorporates Nuvola Guest Chat or the Angel guest app, the information exchanged between the property management system (PMS) and Nuvola has the potential to improve the guest experience and increase the guest satisfaction score of the hotel. hotel”, Bello added.
SynXis Property Hub is the latest PMS addition to Nuvola's list of PMS integrations. Nuvola already offers integrations with prevalent PMS providers such as Oracle Opera, SMS Host, and Maestro, making it an attractive option for the global hospitality industry.
In addition, Nuvola currently supports the user interface in English, Spanish, Portuguese, Traditional Chinese, and Simplified Chinese, allowing each staff member to choose the language they feel most confident with. In addition, Nuvola will launch French, German and Japanese languages next month, further expanding its language capabilities.
Last year Saber announced the acquisition of Nuvola and has continued to invest in the technology ever since.