NH and NH Collection obtained the Travelers Choice Awards 2023 from Tripadvisor

Minor Hotels, a hotel owner, operator and investor, currently with a portfolio of 530 hotels and resorts in 56 countries located in Asia Pacific, the Middle East, Europe, the Americas, Africa and the Indian Ocean, is pleased to announce that the platform for This year, the largest travel agency in the world, Tripadvisor, recognized several hotels of the NH and NH Collection brands for excellence through the Travelers' Choice Awards, which it awarded to four hotels of the chain in Argentina and one in Chile.

The NH Hotel and NH Collection brands of Minor Hotels that won the award, which recognizes hotel establishments that provide excellent service and obtain better user reviews, are: NH Collection Buenos Aires Crillon, NH Collection Buenos Aires Centro Histórico, NH Buenos Aires Florida, NH Buenos Aires 9 de Julio, in Argentina and NH Collection Plaza Santiago, in Chile.

Winners are decided based on thousands of reviews and opinions from travelers around the world collected over a year. Awards take into account the quality and quantity of traveler reviews, as well as ratings specific to each award category. Thanks to this recognition, Minor Hotels establishments belong to a select group of hotels that are recognized for excellence in the tourism industry. “Being awarded a Traveler's Choice Awards represents the very best in terms of quality, service and experience and represents our commitment and dedication to providing travelers with an exceptional experience. We are proud that once again this year Tripadvisor travelers have included our properties among the best on their website. Definitely,

A firm commitment to transparency

A pioneer in providing clients with transparent and direct feedback from real clients who have stayed at their properties through TripAdvisor, Minor Hotels is an example of transparency in the sector. In this way, thousands of travelers can consult the scores, opinions and recommendations on their establishments on the web.

In addition to the above, the hotel chain sends each guest an email once their stay at the accommodation has ended to invite them to share their opinion about it. From then on, the comments are collected on the Quality Focus On-Line platform through which the company measures customer satisfaction and organizes process improvement plans to continue adapting to their needs.