Hyatt Selects Sabre to Enhance Central Reservation System Capabilities

Hyatt hotels around the world will implement Sabre technology, leveraging its advanced connectivity and distribution in an effort to drive even more high-quality revenue for owners and get closer to guests.

Hyatt Hotels Corporation announced a new technology agreement between Hyatt affiliates and Sabre Corporation, a leading provider of software and technology powering the global travel industry. Under the agreement, Sabre's Central Reservation System (CSR), SynXis, will become the primary CRS for Hyatt hotels beginning in 2024. This integration will enhance Hyatt's reservation capabilities, streamline its operations, and deliver a seamless and efficient guest experience, including a faster search and booking process. The deal comes on the heels of Hyatt's announcement of Hyatt PrO to streamline its revenue management system. These innovations are made with the goal of enhancing Hyatt's business technology stack,

“All of our business decisions are driven by our purpose: We care about people so they can be their best selves, and that starts with empathy and listening,” said Eben Hewitt, Hyatt's chief information officer. “As part of our transformational growth journey, we heard directly from owners and franchise management companies that we had an opportunity to create a more efficient and streamlined central reservation system, and after a very thorough evaluation, we decided that Saber would be the perfect provider for Hyatt's global portfolio to make the search and reservation process even better for guests.”

By leveraging the SynXis central reservation system, Hyatt's new system will be designed to make the guest search and reservation process even smoother, increasing visibility into property availability through:

Flexible Calendar Search: Guests searching for availability will have a more intuitive and efficient calendar view, including key dates when special promotions are available, as well as when World of Hyatt members can redeem their points for the highest value.
Enhanced room and rate view: Hotels will be able to quickly sync reservation changes, giving guests and colleagues access to new available rooms in real time. Hotels will also be able to share dynamic packages that will allow guests to individually customize aspects of their stay.

Efficient Booking – The platform is designed to simplify the booking process by unlocking the best rates for our guests through advance purchase rates and expediting processing for hotel colleagues.
“I am delighted to announce that the Saber Reservation System has been selected by Hyatt to advance its technology strategy, enhance its reservation capabilities and enhance its guest experience,” said Scott Wilson, President of Saber Hospitality Solutions. “At Sabre, we are committed to enabling our customers to achieve their goals by delivering the technology that forms the foundation of their operations and future innovation. This collaboration represents our dedication to empowering the hospitality industry and elevating the guest experience.”

“Our collaboration with Sabre will also simplify operations for colleagues on and off the property, resulting in better experiences for our World of Hyatt guests, members and customers,” said Jessica White, Hyatt's senior vice president of global property and guest services. "The adoption of Sabre as our new central reservation system will greatly increase the breadth of distribution and reach of our direct booking brands and personalized experiences across our global portfolio."

This announcement builds on Hyatt's commitment to simplify hotel systems while creating flexibility at the property level with best-in-class applications like Hyatt PrO, which is a global collaboration with IDeaS. With Hyatt PrO, Hyatt's on-property and above-property team will benefit from best-in-class modularity and flexibility, greater degree of automation, innovation-driven organizational growth, and the ability to drive closer collaboration between business teams.

Hyatt's unique vision for innovative capabilities aims to create a differentiating value proposition for Hyatt owners and operators and offer personalization in areas that drive competitive advantage. To continue these efforts, Hyatt is also exploring ways to further enhance the features of the property management system.

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.