2024, year of consolidation for contactless aviation

IATA has launched the next generation travel verification and documentation system that supports contactless travel and improves the passenger experience. To achieve this, Timatic has undergone a complete redesign, setting a new benchmark in travel fulfillment solutions. Building on the success of its predecessor, Timatic AutoCheck offers a streamlined, interactive experience that allows travelers, airlines and travel professionals to easily access accurate, clearly worded immigration information. The entire document verification process has been automated with personalized instructions for each passenger.

With passenger traffic set to double by 2040, it will be necessary to continue optimizing and improving airport processes. Checking passenger travel documentation is one of the most time-consuming tasks that will benefit from greater automation. Additionally, the new Timatic AutoCheck features will also play an essential role in supporting the industry in the move towards contactless travel.

IATA's most recent Global Passenger Survey (GPS) revealed that complex visa requirements deter travelers who want a convenient online digital visa process. Additionally, many are willing to share their travel document information to streamline immigration procedures at the airport.

36% of travelers said they had been deterred from traveling to a particular destination due to immigration requirements. 49% of travelers highlighted the complexity of the process as the main deterrent factor, 19% cited costs and 8% concerns about privacy.

When visas are required, 66% of travelers want to obtain a visa online before traveling, 20% prefer to go to the consulate or embassy and 14% to the airport.

87% of travelers indicated they would share their immigration information to speed up the airport arrival process, which represents an increase from the 83% reported in 2022.

“Taking advantage of travelers' willingness to use online processes and share information in advance, Timatic AutoCheck offers airlines, ground handlers, departure control systems and travel agents a customer-friendly online solution, to through which travelers can verify that they meet all immigration requirements before settling. to the airport,” said Frederic Leger, senior vice president of commercial products and services at IATA.

Timatic AutoCheck can be easily integrated into airline reservation and departure control systems (DCS), as well as distribution systems used by travel agencies and online booking platforms, and features the following product enhancements:  

Simplified regulatory content: Timatic AutoCheck includes more simplified and user-friendly worded travel regulations, making them easier to understand. Travelers no longer need to know terminologies or read complex regulations, as information is now provided in a concise manner.

Interactive, data-driven approach: Leveraging the power of data, users will now be guided through each step of the compliance process, ensuring they possess all required documents and meet entry requirements. Users can enter their trip details and receive personalized responses.

Practical recommendations: Timatic AutoCheck offers more than just information; provides answers. Whether checking visa requirements, health regulations or entry restrictions, users are now instructed on how to proceed and comply with regulations so they can quickly address any issues they may encounter.

Improved Automation: The latest automation features make self-check-in even easier. Airlines have the option to incorporate the new Timatic AutoCheck into their systems, allowing passengers to independently verify their travel documents and compliance status through the various check-in options offered.

“Timatic AutoCheck represents another milestone in the search for efficiency and convenience within the travel industry. By effortlessly navigating regulations, travelers can embark on their journeys with confidence and peace of mind. Additionally, this innovation also enables airlines, ground handlers and travel agents to improve customer satisfaction, integrate travel documentation verification into the contactless travel experience and optimize their operations,” said Leger. .

Leading DCS providers such as Amadeus, Hitit and Sabre, along with several airlines and Star Alliance, are already working with IATA to upgrade to the new Timatic AutoCheck, taking the next step towards a seamless, contactless travel experience.

Timatic has been providing users with reliable, real-time information on the documentation required for international travel since its inception in the 1960s. For this, IATA relies on a variety of sources, including governments, airlines or airports. The accuracy of this data is key to ensuring that the correct information is provided to both airlines and passengers. Annually, more than one billion passenger document checks are carried out through Timatic .

Source: IATA.