The ASQ Program, developed by ACI World in collaboration with leading travel technology company Amadeus, stands as the leading airport customer experience measurement and benchmarking program globally.
The ASQ Program, known for its rigorous methodology, is unique in the aviation sector. The assessment is obtained directly through surveys carried out directly with travelers, capturing satisfaction levels in more than 30 performance indicators.
Airports recognized for offering exceptional experiences to their customers fall into the following categories:
Less than 2 million passengers per year:
Guanacaste Airport (Liberia, Costa Rica)
Hermosillo International Airport (Hermosillo, Mexico)
From 2 to 5 million passengers per year:
Guanajuato International Airport (Guanajuato, Mexico)
Guayaquil International Airport (Guayaquil, Ecuador)
From 5 to 15 million passengers per year:
Los Cabos International Airport (Los Cabos, Mexico)
Punta Cana International Airport (Punta Cana, Dominican Republic)
Quito International Airport (Quito, Ecuador)
These airports have demonstrated their commitment to offering world-class services and an enjoyable travel experience, earning them recognition from the very passengers they serve.
Dr. Rafael Echevarne, General Director of ACI-LAC, shared his impressions about the recognition:
"These awards highlight the dedication and excellence of Latin American and Caribbean airports in providing a superior customer experience. The commitment shown by these airports is commendable and sets a high standard for the industry."
Bermuda's LF Wade International Airport and Guayaquil International Airport win the award for the most pleasant airport in Latin America and the Caribbean
The Guayaquil International Airport has been one of the most outstanding, with a total of five awards in various categories. The awards include:
Best Airport for 2 to 5 Million Passengers in Latin America and the Caribbean
Airport with the most dedicated staff in Latin America and the Caribbean
Airport with the easiest trip in Latin America and the Caribbean
Nicest airport in Latin America and the Caribbean
Cleanest airport in Latin America and the Caribbean
ACI-LAC congratulates all winning airports for their dedication to improving the passenger experience and setting new standards of excellence in customer service in the Latin America and Caribbean region.
Source: ACI-LAC