The Caribbean low-cost airline has entered into a strategic alliance with Plan3, a leader in passenger disruption technology, to become the first Caribbean airline to customize and automate passenger disruption solutions (IROPS).
Plan3 will allow the Latin American airline, which currently serves 23 destinations, to customize and automate passenger outage solutions (IROPS). By giving its passengers the opportunity to choose their own solution, Arajet aims to increase self-service, reduce overhead costs and improve the overall passenger experience when disruptions occur.
Carlos Mesa, Senior Vice President of Passenger Experience at Arajet, stated: "At Arajet, we are motivated to continually find ways to improve our passengers' experience.
In this effort, our top priority is to seek and implement innovative technologies that allow us to remove barriers and scale. “When it comes to passenger disruption, Plan3, the market leader, will enable us to solve it.”
Sveinn Akerlie, CEO of Plan3, commented: “We are delighted to partner with Arajet, an airline that clearly understands the impact of disruption on its passengers' travel experience and is deeply committed to solving it.”
Finally, Arajet executive Carlos Mesa commented: "At Arajet, our mission is to execute operations without setbacks. With this new system, we are prepared for those occasions when things do not go as planned, we will be able to provide the client with an experience improved, efficient and self-manageable, following world-class service standards. ¨