The annual recognition highlights organizations that are transforming industries and shaping society through innovation.
Delta took the no. 2 in the travel category, moving up from position no. 8 last year – a testament to the dedication of Delta people that makes the airline the most awarded in the industry. Delta was recognized for its revolutionary Wi-Fi, which is working to ensure the future of travel is connected.
The airline is making an industry-leading commitment to deliver fast, free Wi-Fi service presented by T-Mobile to its entire global fleet – connectivity on an unprecedented scale. Delta technicians and technology experts overcame extremely complex in-flight connectivity challenges to seamlessly distribute satellite signals to customers on the plane and as they move around it.
CONNECTIVITY ON AN UNPRECEDENTED SCALE
Delta knows that connection is transformative. It drives understanding, creates a sense of shared purpose, improves our well-being and takes everyone to new heights. It's the heart of what Delta does and why the airline is proud to lead the industry with its connectivity innovations.
Free Fast Wi-Fi Presented by T-Mobile
At CES 2023, Delta took the stage and announced that free, fast Wi-Fi introduced by T-Mobile would soon be available to all customers who sign in through Delta SkyMiles®, regardless of their wireless carrier.
This announcement marked a change in aviation history: bringing fast, free, broadcast-quality connectivity to the skies ensures customers can do more of what they want during their trips on Delta, ushering in a new era of Connected travel that fundamentally unlocks the onboard experience.
The scale at which Delta has been delivering broadcast-quality connectivity to customers remains unmatched in the industry. More than 650 aircraft are in service today with free, fast Wi-Fi, and Delta teams are working hard to bring the experience to its entire global fleet – more than 1,400 aircraft spanning all mainline and regional jets.
Delta Sync
Delta never stops looking for ways to make every trip feel personalized for each customer. At CES 2023, Delta also introduced Delta Sync – the airline's vision for personalized experiences throughout the journey unlocked by SkyMiles membership. Built on the foundation of fast, free Wi-Fi, Delta Sync reaffirms the airline's commitment to putting customers at the center of their journey and paves the way for more meaningful human connections throughout their journey.
Currently, Delta Sync encompasses two industry-leading entertainment products that have been rolling out as part of the inflight Wi-Fi experience: Delta Sync Wi-Fi on personal devices and Delta Sync on beloved seatback displays. of airline seats.
By connecting to Delta Sync Wi-Fi on their personal devices, SkyMiles members get immediate access to exclusive content and offers from hand-picked brands like Paramount+, Walmart+ and more. And with support from Delta Sync, members can log in to a seatback screen that's personalized for them with new Smart TV features and live on-screen notifications about gate changes, baggage tracking and more. This integration brings together at-home and onboard experiences and helps ensure customers are always in sync with their journey.
AMERICA'S MOST AWARDED AIRLINE
Delta is consistently recognized for excellence spanning passenger experience, customer service, operational performance, workplace culture and more. The airline continues to expand its trophy case with other recent recognitions including:
Promote to position no. 11 on this year's list of Fortune's World's Most Admired Companies, ranking above any other airline on the Top 50 list. Delta also ranked no. 1 among the list of Most Admired Airlines.
Be named to the 2024 Forbes Customer Experience All-Stars list. The coveted list recognizes the top brands that consumers rated highest for a company's products, services and treatment of customers.
Being honored with the Film Advocate Award from the African American Film Critics Association in recognition of her commitment to diversity in entertainment offered on board Delta flights and embracing emerging filmmakers with her programming.
Being ranked no. 1 by travel professionals in Business Travel News' annual airline survey for the 13th consecutive year.
LATAM IS RECOGNIZED FOR ITS PARTNERSHIP WITH DELTA AND ITS MONITORING WITH AI
Fast Company also recognized Latin American companies for their innovative initiatives, highlighting LATAM Airlines among the most innovative of 2024. This recognition is due to its strategic partnership with Delta and the implementation of an operations monitoring system based on artificial intelligence.
In March 2023, LATAM distinguished itself by becoming the first airline to use cameras and artificial intelligence to monitor its ground operations. This pioneering approach provides real-time data on takeoffs and gate usage, significantly boosting your operational efficiency.