Sabre Hospitality, a division of Sabre Corporation, a leading software and technology provider powering the global travel industry, today announced the launch of SynXis Concierge.AI, an innovative solution that harnesses the power of generative AI to transform customer service. customer for hoteliers. Sabre Hospitality will showcase the product and its capabilities at the HITEC event, which will take place in Charlotte in the US between June 24 and 27, 2024.
SynXis Concierge.AI represents Sabre Hospitality's first implementation of generative AI, a technology that generates new content from inputs such as text, images and code. Drawing on Sabre's extensive data resources, Concierge.AI provides immediate, detailed and accurate responses to specific queries, ensuring that effectiveness no longer depends solely on the knowledge and experience of support agents.
Initially, SynXis Concierge.AI is being used by Sabre's Customer Service and Delivery (CCD) team to improve customer service. The entire CCD team is equipped with Concierge.AI, ready to handle a variety of customer interactions, including questions, requests, and issue resolution.
“SynXis Concierge.AI will significantly elevate the customer service experience by providing fast and accurate resolutions,” said Scott Wilson, president of Sabre Hospitality. “This innovation underscores our commitment to leveraging cutting-edge technology to meet and exceed our customers’ expectations.”
Sabre Hospitality's plans for SynXis Concierge.AI include integration into the Community Portal to enhance self-service capabilities. Saber is also exploring its application in existing products to drive operational efficiency and optimize conversions.
“Generative AI represents a monumental leap in technology for the hospitality industry,” said Amy Read, vice president of innovation at Sabre Hospitality. “With SynXis Concierge.AI, we are not only revolutionizing customer service, but we are also unlocking new opportunities to drive operational efficiency and personalize the guest experience. “We have the data and connectivity to maximize the potential of generative AI, and we are fully committed to continuous innovation, helping our customers reach their full potential with this transformative technology.”