TourReview ensures that these factors do not become an obstacle in the effective management of
online reputation for tour operators.
TourReview launches two new features for better management of tour operators' online reputation.
TourReview software allows for instant translation of reviews taken directly from customers or OTAs.
Review Master now features geolocation analysis to see where reviews are located, how many reviews each country has, and to see at a glance whether these reviews have been positive or negative.
TourReview, the experts in online review management, have launched new features within their software that solve a niche problem for tour operators, the centralization and collection of verified reviews. Thus,
TourReview offers two products to achieve a positive online reputation in a more efficient way.
Now, when you receive a review and view it from the central panel of Review Master, you can instantly translate it from any language to the language of your browser settings with just one click. This function is also transferred to the Review Collector, where all direct reviews from the operator are collected.
On the other hand, TourReview offers a geolocation analysis service. This shows a map-like graph that illustrates the location of the company's products (tours, experiences or activities) and allows you to see the number of reviews in each location along with the breakdown of satisfaction. This is especially useful for identifying the products and destinations with the most feedback, the best rated, with the highest attendance and, therefore, the
best sellers.
“It is very useful for a tour operator to understand which products and destinations are having the highest satisfaction, and at the same time it is extremely important to know which of them should pay more attention to in order to improve the score of the reviews,” explains Juana Muro, COO of TourReview, “in this way companies will be able to offer better experiences to their travelers, providing quality services, improving their online reputation, and, therefore, increasing their sales.”