As the high season begins, Avianca offers its travelers recommendations to ensure they have a satisfactory travel experience.
To speed up the pre-boarding process, the airline advises its passengers
to arrive at the airport in advance: 2 hours for domestic flights and 4 hours for international flights, taking into account the high influx of travelers at this time, in addition to the news related to Migración Colombia.
Likewise, the use of Biomig is recommended, the automated migration service that allows you to enter and leave the country in less than a minute.
As part of its passenger protection strategy, the airline has been investing in the implementation of measures and systems that allow it to deal with operational complexities. Thus, it recently launched an automatic
notification system that allows it to communicate operational changes in advance so that customers can plan their trips well.
Likewise, when adverse weather conditions occur, Avianca maintains active measures such as itinerary changes free of charge and subject to availability.
For this high season, Avianca also recommends:
Stay up to date with notifications that may arrive at the email and phone number registered in the reservation, with real-time flight information.
Plan your flight in advance and try to have a margin of time in case of unforeseen events.
Check-in through the Avianca app or website 24 hours before the flight if traveling to the United States or Canada, and 48 hours before for other destinations.
Upon arrival at the airport, use the automatic machines to check your luggage.
Additionally, the company makes a special call to its users to prevent cases of fraud, making their purchases through official Avianca channels and authorized agencies, researching before buying and staying informed about
the methods used by criminals to steal information, as well as protection and reporting measures.
Some tips for a safe purchase:
Purchase tickets only through official channels and authorized travel agencies.
Extremely low-priced tickets on social media and chat rooms can be a sign of fraud.
Learn the methods criminals use to steal information and how to protect yourself.
Source: Avianca.