Amadeus announces the renewal of its global strategic alliance with Microsoft, leveraging cloud technologies and artificial intelligence to drive innovation and explore new products for the travel industry.
Since the initial partnership was announced in 2021, this new milestone marks the continuation of the collaboration between Amadeus and Microsoft. The two companies will continue to advance Amadeus’ transition to the cloud and accelerate the offering of innovative travel products.
The strong partnership between Amadeus and Microsoft is multifaceted and has already achieved important milestones:
On the road to the cloud
To date, Amadeus has migrated more than 50% of its applications to the public cloud and has been at the forefront of innovation and adoption testing with Microsoft.
In developing innovations
Amadeus will continue to work with Microsoft to drive the market launch of new AI-powered solutions to improve collaboration, boost operational efficiency and create unique experiences. Amadeus and Microsoft have collaborated on multiple projects across various customer segments:
For business travel, Cytric Easy, an online booking and expense management tool integrated into Microsoft Teams, will see even further improvements thanks to the power of Generative AI to create a new and engaging conversational experience.
For airports, the introduction of Amadeus Virtual Airport Operations Centre enables a wide range of stakeholders, such as airlines, airports, border control and service providers, to cooperate in a fully digitalised airport operations centre.
For hotels, with Amadeus Advisor, Amadeus leverages the power of Generative AI through its partnership with Microsoft to simplify a hotelier’s ability to search and understand business intelligence data, using chatbot functionality to support confident data-driven decisions.
In internal productivity
Amadeus has been an early adopter of Microsoft 365 Copilot, with 10,000 licenses deployed across the business, empowering employees to focus on creativity and productivity, with 94% adoption, and a self-reported average time savings per person of over an hour and a half per week.
"We are pleased to write a new chapter in our strong partnership with Microsoft. They have proven to be a trusted partner for our cloud migration and, in just a few years, we are already delivering innovative solutions that leverage the technical excellence of both companies and have the power to transform the travel of tomorrow. I am confident that we will continue to achieve even more in the years to come." Sylvain Roy, CTO, Amadeus.
"Since our first announcement in 2021, the pace of digitalisation in the travel industry has continued to accelerate. By combining Amadeus' expertise with the power of AI and the strength of Azure Cloud, we are confident that Amadeus will continue to transform the travel of the future." - Corine de Bilbao President, Microsoft France.
Source: Amadeus.