Blackouts in Spain and Portugal highlight the shortcomings in automation in the tourism sector
Power outages caused significant travel chaos in Madrid, Barcelona, Lisbon and other cities, with flights canceled and businesses unable to accept payments
Maxim Sevastianov, CEO of Trava, a booking automation company, says the power outages should be a wake-up call for travel companies.
"Today's events demonstrate how fragile travel operations remain when critical systems fail. Too many businesses rely on single-location accommodations and manual processes that simply can't cope with unexpected disruptions affecting entire countries.
"It's time for travel companies to rethink their resilience: establish geo-redundant systems, automate the entire chain—from ticket reissuance to proactive refunds—and eliminate manual loopholes that slow down response when passengers need it most. It's not about being prepared for crises; those who act now will raise the bar for customer experience in the travel industry."
Source: Belvera Partners.