Commercial aviation seeks to improve operational efficiency and traveler satisfaction

The International Air Transport Association (IATA) recently unveiled two key initiatives aimed at improving operational efficiency and the passenger experience in commercial aviation. Both proposals emphasize the importance of safety, global standardization, and sustainability in ground operations, as well as efficient baggage handling.

Optimizing ground operations

During the 37th IATA Ground Handling Conference in Nairobi, Monika Mejstrikova, IATA's Director of Ground Operations, highlighted the need to integrate safety into all operational actions, improve global standardization, and move toward more sustainable and inclusive management.

Safety and technology in ground handling

Safety is the top priority in aviation. To this end, IATA has implemented the use of data from the Incident Data Exchange (IDX) and Accident Data Exchange (ADX) programs to improve ground operating procedures. Thanks to this information, key protocols in the Ground Operations Manual (IGOM) have been updated, including measures such as clearer no-touch zones, mandatory brake checks, and safer pushback procedures.

Another significant advancement is the adoption of Enhanced Ground Servicing Equipment (Enhanced GSE), which integrates proximity sensors to reduce damage on the ramp. Since its launch in 2024, 98 handling fleets have been registered and 28 stations recognized under this program.

Global standards and operational efficiency

IATA is promoting process standardization through the Ground Operations Manual (IGOM) and the Safety Audit for Ground Operations (ISAGO). The latter has reached a record 400 accredited stations by 2024, generating significant operational savings for airlines and ground service providers.

Modernization of baggage management

With the launch of the Global Baggage Roadmap, IATA aims to modernize baggage handling over the next decade. The plan includes standardizing data exchange, real-time tracking using electronic tags and GPS systems, and automating processes to optimize the passenger experience.

According to a recent IATA survey, 81% of travelers want better baggage tracking, and 74% expect to receive updates on their mobile devices. The use of electronic tags could significantly reduce baggage handling and loss.

Commitment to sustainability

Another key aspect is the transition to electrified ground support equipment, which can reduce emissions by up to 48% per aircraft return trip. Likewise, the inclusion of accessibility criteria ensures a more inclusive approach to managing passengers with reduced mobility.

Conclusion

These initiatives demonstrate IATA's commitment to evolving commercial aviation toward safer, more efficient, and sustainable operations, improving both operational efficiency and traveler satisfaction.

Source: International Air Transport Association (IATA)