CS Global reveals the behind the scenes and technology of its executive transport

When hiring an executive transportation service, many passengers are unaware of the behind-the-scenes details that ensure the success of each trip, from the moment the trip is requested to the moment the passenger is dropped off at the final destination. Behind the scenes of this service, CS Global, an executive transportation company with over 10 years of experience in the market, works tirelessly to ensure that each trip is carried out smoothly, safely and comfortably.

"Our goal goes far beyond simply taking passengers from point A to point B. We want to provide a complete experience, marked by excellence, as we insist that this be a trademark in our day-to-day operations", says Robson Maciel, managing partner of the company.

The workflow at CS Global begins in the sales department, where customer requests arrive. Around 95% of requests are for corporate transportation from companies in a wide range of sectors, such as finance, pharmaceuticals, agriculture, food industry, vehicle manufacturers and technology. The team quickly assesses the details of the request and the demand is transferred to the sales department, which is responsible for sending the commercial proposal for customer approval. At this initial stage, the company has an internal policy of responding to requests within two hours.

Once the budget is approved by the client, the operations department goes into action, checking the availability of drivers and vehicles to meet this call. With a fleet of 75 cars in the city of São Paulo alone and a network of partners in more than 150 countries, the company guarantees a robust number of cars, which are parked in the company's three official garages in the capital of São Paulo, two of which are in Vila Leopoldina and one at kilometer 19 of the Anhanguera Highway. Armored vehicles, in turn, are the most sought after by customers. In 2023 alone, the demand for these vehicles grew by 700%.  

The next step takes place in the preparation sector, which is responsible for ensuring that all of the vehicle's safety and comfort components are working perfectly before it leaves the CS garages. From tire pressure to internal cleaning of the vehicle, every detail is carefully checked, including even checking the vehicle's documentation, such as licensing and IPVA, so that it always hits the streets with everything in order.

Careful service until the end of the race

But care and attention are not limited to inspections. CS Global professionals are committed to arriving at the passenger's pick-up location one hour in advance. From the confirmation of their reservation to their disembarkation at the end of the trip, customers can follow all the driver's movements in real time. This technological interaction takes place through the company's own communication system with the passenger, where the company updates the trip status via SMS, email and exclusive link for each service.

In addition to taking care of its vehicles and passengers, CS Global also stands out for the quality of service provided by its drivers, who are carefully selected by the company not only for their professional skills behind the wheel, but also for the personalized service they provide on each journey.

During the trip, customers enjoy a comfortable and clean environment, with entertainment options and treats to make the passenger's journey even more pleasant, such as magazines, candy and bottles of water. The smiles on the professionals' faces also open the door to a good conversation, should the client want to exchange ideas during the journey.  

"We seek to exceed our customers' expectations at every stage of the process. Our work is not limited to simply transporting passengers. Above all, we seek to provide a personalized experience for each one," concludes the company's managing partner.

Source: CS Global