ST. GEORGE'S, Grenada (May 15, 2025) – Grenada’s award-winning Spice Island Beach Resort has received another prestigious recognition: the British Airways Holidays 2024 Customer Excellence Award.
“At Spice Island Beach Resort, we believe that genuine hospitality begins with friendly service,” said Janelle Hopkin, the resort’s president and general manager. “Being recognized by British Airways Holidays customers with such a high rating is a true honor and a reflection of our team’s dedication to creating extraordinary guest experiences. This award motivates us to continue raising the bar as we redefine Caribbean luxury for a new generation.”
British Airways Holidays, one of the UK's leading tour operators, relies on authentic customer reviews to identify top-rated hotels as part of its commitment to providing high-quality holidays. Reviews are certified by Feefo, the world's largest verified buyer review platform. Customers are asked to rate their hotel based on location, service, cleanliness, and sleep quality, and provide an overall score from 1 to 5.
In 2024, British Airways Holidays collected more than 72,000 independent reviews and awarded 893 Customer Excellence Awards to hotels around the world that consistently deliver exceptional stays.
“We are delighted to recognize and celebrate exceptional hotels that share our commitment to creating unforgettable experiences for our guests,” said Andrew Flintham, General Manager of British Airways Holidays. “This Customer Excellence Award highlights the high-quality hotels we are proud to work with and helps our customers make the ideal choice so they can fully enjoy their holidays and take their holidays seriously.”
Renowned for its idyllic beachfront setting and impeccable hospitality, Spice Island Beach Resort has also recently received accolades from Forbes Vetted, USA Today's Top 10 Readers' Choice, and Caribbean Journal. These awards underscore the resort's dedication to excellence and its unique blend of refined luxury and authentic Caribbean charm.
As a family-owned and AAA Five Diamond-rated resort, Spice Island Beach Resort continues to set the standard for luxury travel in the Caribbean, offering a premier all-inclusive retreat for those seeking rest, relaxation, and recharge.