Amadeus to invest in innovative generative AI company Acai Travel

Travel technology innovator Amadeus will make a minority investment in generative AI startup Acai Travel through its Amadeus Ventures strategic funding program. This move illustrates the growing belief within the travel ecosystem that generative AI has the potential to transform all travel. It is even a top priority for the coming year for 46% of travel industry leaders surveyed in a study commissioned by Amadeus.

Acai Travel, a New York-based technology provider, is transforming the operations of online travel agencies (OTAs), travel management companies (TMCs), airlines, and hotels with a dynamic suite of generative AI-powered applications.

As part of its commitment to innovation and improving the travel experience, Amadeus has been investing in harnessing the power of Generative AI in its own solutions, with teams across the company working to leverage its capabilities.

Acai Travels builds on these capabilities, helping OTAs and TMCs reduce processing times, empower a young workforce untrained in GDS, and reduce costs with end-to-end automation across all systems.

Amadeus' investment in Acai Travel will accelerate our mission to reduce operating costs and improve the traveler experience across the entire travel ecosystem. We're already reducing average handling time (AHT) by 50% for our TMC and OTA customers, and will soon begin working with airlines.

Our vision is twofold. On the one hand, we are creating an AI infrastructure for the travel industry that interacts naturally, through intelligent and flexible conversational interfaces. This allows industry players to instantly connect and integrate with each other, delivering the seamless experiences travelers have long expected.

On the other hand, we're empowering a new generation of "full-stack human agents"—professionals who can seamlessly manage everything from back-office operations to concierge service—with AI agents as collaborative partners. Amadeus has been a fantastic partner in making this vision a reality." Riccardo Vittoria, Co-Founder and CEO of Acai Travel, Acai Travel.

"At Amadeus, we are proud to support the industry and invest in early-stage startups, ensuring we remain at the forefront of our industry. The investment announced today with Acai Travel is a great example of this ambition in action, further equipping Amadeus to exploit the significant opportunities presented by Generative AI. We continue to partner with innovative startups and remain open to new proposals across the entire value chain." Suzanna Chiu, Director of Amadeus Ventures, Amadeus.

Acai Travel, a global team of ethically minded entrepreneurs, is working to reshape the foundations of travel operations with AI-powered technologies that reflect today's disruptive era.
 

Source: Amadeus.