The traveler of 2025 is no longer satisfied with a standard offering. They seek authentic experiences tailored to their lifestyle, where artificial intelligence plays a key role by offering hyper-personalized proposals based on their preferences, history, and context. This evolution responds to an increasingly marked desire to connect with destinations in a meaningful and profound way.
In this context, the concept of the "connected trip" is gaining ground, a trend that combines all elements of a trip—flights, accommodations, activities, and local transportation—into a single, seamless booking. In 2024, approximately 45% of travelers expressed a preference for this type of integrated experience, and the figure rises to 50% among members of Generation Z, who value efficiency and technology when planning their trips.
Another key aspect is sustainability. Travelers, especially younger ones, are prioritizing accommodations and experiences with a low environmental impact. Choosing eco-friendly hotels, supporting local communities, and seeking out responsible suppliers are increasingly determining factors in purchasing decisions. Responsible tourism is no longer a differentiating option, but a market expectation.
Furthermore, wellness is taking on a new meaning. Beyond traditional wellness tourism, the concept of "healthspan" is emerging, which aims to improve the quality and longevity of life. Travelers are seeking experiences that promote physical, mental, and emotional balance, even after their return. This opens up opportunities for tourism products that integrate health, nutrition, and personalized wellness programs.
In economic terms, global spending on accommodation grew 15% in 2024 compared to the previous year, even surpassing pre-pandemic levels. To capitalize on this trend, providers will need to adopt new commercial strategies. This includes using dynamic pricing, creating adaptable experience packages, and strengthening direct sales channels, with a particular emphasis on customer loyalty.
In short, tourism in 2025 is being shaped by a new generation of demanding, technologically savvy, and conscious travelers. For companies in the sector, understanding these transformations is not only a competitive advantage, but a necessity to stay relevant and grow in a constantly evolving environment.
Fuente: HBX Group.