Avianca and its partners benefited more than 28,500 people thanks to its development model

Avianca officially announced its corporate responsibility results, detailing how, in 2024, all of its aircraft served as transformative elements in the regions where it operates. The report highlights the impact of a business model that fosters access, connectivity, and social well-being as key elements for the comprehensive development of communities, all with increasingly higher levels of operational efficiency.

This report is the company's first to be verified by ICONTEC since the pandemic. It was designed according to global GRI standards and involved the participation of more than 100 employees.  

Felipe Andrés Gómez Vivas, Avianca's Vice President of Corporate Affairs and Sustainability, emphasized:
“Our mission for 105 years has been to connect, and that's why we make all our aircraft available to territories and communities, serving as transformative elements wherever they land. This year, thanks to the collaborative work with our LifeMiles allies and partners who donated miles, we were able to contribute to the positive impact of more than 28,500 people in Colombia and Latin America. There's undoubtedly much more to be done, and that's why we will continue to deepen this work, so that more and more people fly in a region where aviation is fundamental.”  

Among the most important milestones in corporate responsibility are:  

A year of unprecedented connectivity  

Avianca achieved a historic record by transporting 37.7 million passengers, consolidating the most extensive network in its history with the addition of 26 new routes and 9 new destinations and connecting the four cardinal points of Colombia for the first time in its history—operating Leticia, San Andrés, and adding Arauca and Quibdó to its operations.  

Social impact that transforms lives

Thanks to the donation of more than 9.7 million miles by LifeMiles members to the Avianca and LifeMiles Miles Bank, in addition to its Development Partnerships model, made up of more than 20 social and environmental organizations, 28,531 people in Colombia and Latin America were positively impacted, doubling the impact compared to 2023. These initiatives demonstrate the power of air connectivity to generate social well-being in vulnerable communities in territories such as La Guajira, Amazonas, Cauca, Nariño, among others.  

Added to this is the mobilization of more than 100 tons of humanitarian aid through Avianca Cargo in Brazil, the Dominican Republic, and Colombia, highlighting access as a tool for transformation and strategic alliances with experts such as ABACO, TECHO, the Colombian Civil Air Patrol, and Airlink, which maximize the benefits for communities.  

More passengers transported with a lower environmental impact  

In 2024, with a 24% increase in passenger transport, the airline achieved a notable 20% reduction in emissions intensity per passenger transported (RPKs) and 7% in absolute emissions compared to the same period in 2019. Likewise, between 2022 and 2024, the company put its route network at the service of key ecosystems in Leticia, Amazonas together with Fundación Hábitat Sur and Galápagos Ecuador with Ecoventura, to remove more than 20 tons of recyclable waste through its subsidiary Deprisa. This allowed the strengthening of circular economy projects aimed at dignifying the work of professional recyclers and mitigating the environmental impact.    

The transformation also begins at home. Therefore, between 2019 and 2024, the company managed to reduce conventional waste generation at its main stations by 27%, thanks to fleet standardization and changes in the service model on board and in VIP lounges.

Making the flying experience more accessible

As part of the Avianca Accessible program, over the past two years, the airline has completed more than 50 high- and medium-impact initiatives that contribute to strengthening accessibility throughout the travel experience.

In 2024, Avianca advanced accessibility with projects such as Braille signage on more than 48 of its A320 aircraft, training for more than 5,600 employees, the creation of a service guide for operational teams, and the launch of its dedicated assistance website.  

Source: Avianca.