Bd Travel announces the start of operations of its specialized service center
It is an important tool to facilitate the linking of its users with the brand and its services
Best Day Travel Group, corporate of the most important receptive and online travel agencies in Mexico and one of the most important in Latin America, announced that its line of business BD Travel, dedicated to receptive tourism services and DMC (Destination Management Company ) in the area of Cancun, Riviera Maya and the Dominican Republic, since July 16, with a new specialized service center, to provide personalized attention to its passengers.
Best Day Travel Group, always attentive to the needs and requirements of its customers, identified that many of BD Travel users want direct service, with specialized personnel, to answer questions or situations to resolve during their trips.
The specialized service center, a differentiating and valuable tool of BD Travel, is the result of interviews and surveys carried out with its users, according to the vision based on processes, systems and "customer centric" in which Best Day Travel Group is focused.
"BD Travel, through its new service center, provides our customers with quick answers to frequently asked questions about our excursion catalog, our private and collective transfer services and / or any need or requirement they may have at the destination. The humanized technology, applied through this service center, allows the experience of each user to be the most pleasant, making you feel at home and surrounded by busy people in which your stay in Mexico is unbeatable, "explained Laura Triay, General Director of BD Travel.
Thus, the new service center of BD Travel offers 24/7 service, 365 days a year, to passengers who hire receptive services in Cancun, Riviera Maya and the Dominican Republic.
BD Travel launches, this convenient service center, after the excellent results obtained in 2017, among which are:
More than 1,000,000 passengers served by BD Travel
More than 79,500 new passengers served in the period from 2017 to 2018
736,074 excursions sold
The service center will be the only communication channel through which passengers can directly contact the BD Travel team and the contact numbers are the following:
The telephone number to call from Mexico is 01 800 522 3064
The telephone number to call from abroad is (52) 998 113 1814
In this way, by implementing its service center, BD Travel achieves greater efficiency and generates unforgettable experiences for its users and wholesale customers.